Job Description
Cash Posting & Credit Supervisor
Contract: 3-+ months
Onsite for training, then Hybrid - Boston, MA 02115
Hourly rate range: $28.50-38.50/hr depending upon experience
Must Haves:
High school diploma/GED required
3+ years of experience in cash posting, cash reconciliations and credit balance resolution
Healthcare/finance experience
Preferred:
Bachelors degree
Epic payment posting certification preferred
Job Summary
The Supervisor, Cash & Credit oversees daily payment posting and credit balance operations to ensure timely, accurate reconciliation of all incoming payments and compliance with regulatory and organizational requirements.
Key Responsibilities
- Manage day-to-day cash posting and credit balance workflows, ensuring all payments are posted, reconciled, and maintained in compliance with payer and regulatory guidelines.
- Oversee processing of payment batches—including denials, contractual adjustments, and guarantor payments—and ensure all batches are balanced and closed on time.
- Review and analyze Explanation of Benefits (EOBs), verifying co-pays, deductibles, co-insurance, adjustments, and denials to ensure accurate patient account balances.
- Lead efforts to resolve posting or cash balance discrepancies, ensuring issues and resolutions are fully documented for audit readiness.
- Monitor key performance indicators related to timeliness, accuracy, and backlogs, and provide training and guidance to improve team performance.
- Prepare and evaluate cash performance reports, offering insights on trends, gaps, and improvement opportunities while addressing escalated posting issues.
- Review and approve refund and retraction requests within established authority levels.