Personal Lines Service Representative - Hybrid in Worcester, MA
Job Description
Job Description
PERSONAL LINES SERVICE REPRESENTATIVE - HYBRID IN WORCESTER, MA
Are you ready to launch a rewarding career in insurance service?
We offer competitive pay, comprehensive training, and real growth opportunities right here in Worcester!
A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people to join the Personal Lines Agency Support Team. This is a stable, hybrid role based out of Worcester, MA.
As a Service Representative, you'll be key in providing outstanding service experiences to independent agents and policyholders, helping them with everything from policy changes and coverages to complex billing questions and technical support.
What’s in it for you?
· Competitive Pay: Start immediately at $21.51/hour.
· Best-in-Class Training: You'll be set up for success with an initial 6-8 weeks of comprehensive virtual training (instructor-led and self-study), followed by ongoing coaching and mentorship.
· Hybrid Flexibility: Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office.
· Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Personal Lines organization.
· On-site gym, walking paths, coffee cafe, and cafeteria available.
· Free city parking and parking garage.
· Highway access off Interstate 290.
· Community-focused company and Worcester Red Sox sponsor.
· Internship programs
Key Responsibilities:
Your main goal is to deliver highly positive service experiences by:
· Handling Calls: Answering inbound calls from agents, policyholders, and field representatives.
· Policy Support: Accurately interpreting and verifying new and renewal policy transactions, coverages, and policy changes for agents.
· Billing Help: Responding to both simple and complex billing questions from agents and policyholders.
· Technical Support: Providing technical help and troubleshooting for agents and policyholders using our company systems.
· Communication: Clearly communicating underwriting guidelines to agents.
· Follow-Up: Timely managing pending items that require follow-up via email or outbound phone call.
· Teamwork: Partnering with others in Personal Lines to resolve policy or billing issues.
Qualifications:
· High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred).
· Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills
· Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.
· Able to commit to the entirety of the virtual training program and receptive to coaching and feedback
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com
If this job is not for you, feel free to refer a friend
Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.
We can’t wait to tell you all about it!
Company Description
Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r\n\r\nWe can’t wait to tell you all about it!