Job Description
Job Description
Snowsports Reservationist
Essential Duties/Responsibilities
-Work as a Snowsports Reservationist taking and inputting snow sports reservations into a computer program, processing payments and sending confirmations. over the phone, via email, or in person with support and direction from the Snowsports Director or assigned supervisor
-Respond to emails directed to reservations.
-Understand and be able to explain lesson types and availabilities
-Maintain a friendly, team spirit with a focus on accuracy and customer service.
Additional Responsibilities
-Answer general phone calls, transfer calls to the appropriate destination and retrieve voicemail as needed.
-Ensure that your supervisors are aware of guest comments and concerns.
-Report to work early or on time and pass on important information to the next RCCS if your shift ends prior to closing.
-Be familiar with safety procedures. Assist in the event of an emergency and/or security event as directed by management.
-Comply with all policies and procedures.
-Complete other tasks as assigned by supervisors.
Job Requirements (Knowledge, Skills, & Abilities)
-Excellent organizational and math skills.
-A friendly but professional work ethic.
-Experience with computers.
-Neat and professional appearance.
-Ability to learn sales/reservation software.
-Work independently, as well as part of a team and ability to organize time .
-Work quickly, actively and effectively under stress.
-Maintain excellent oral communication skills.
-Communicate clearly using 2 way radios.
-Experience preferred with: Google Sheets/Docs and credit card processing.
-Customer service skills.
-Cash handling skills.
Minimum Qualifications & Experience
Must be able to work flexible hours/days/nights of the week including weekends and holidays.
Reservationist will be stationed in the Snowsports Lessons Booth, and occasionally fill in at Customer Service. The working areas can be breezy considering the close proximity to windows and entrances. A typical day includes constant talking, typing, reaching, handling, hearing and looking at a computer screen while working with guests. While performing the duties of this job, the employee is regularly required to:
Sit for an extended period of time, standing occasionally.
Raise or lower up to 15 lbs. of weight from time to time (i.e. supplies, materials).
Exert force by pushing & pulling items (i.e. filing cabinet drawers).
Walk outside over uneven, icy and snow-covered terrain at times.