Custodial Services Supervisor / Manager

Job Description

Job Description

Custodial Services Supervisor

Location: Boston, MA, USA
Job Type: Full-Time

Semi Remote Position (working from home)

About the Role

We are seeking an experienced Janitorial Operations Manager (Custodial Services Manager) to oversee all aspects of our custodial operations. This role ensures a clean, safe, and healthy environment for clients, facilities, staff, and visitors across multiple sites.

You will provide leadership to a team of approximately 40 custodial staff, manage resources, and implement policies that promote efficiency, safety, and customer satisfaction. The ideal candidate thrives in a dynamic environment, is proactive in problem-solving, and can operate independently while collaborating closely with clients and internal teams.

Key Responsibilities

• Leadership & Staff Management
• • Plan, assign, direct, and evaluate the work of custodial supervisors and staff.
  • Provide coaching, training, and leadership to ensure high performance and adherence to company standards.
  • Interview, hire, and onboard new custodial team members.
• Operations & Quality Control
• • Develop and implement custodial policies, procedures, and service standards.
  • Monitor work quality and productivity, taking corrective action when necessary.
  • Ensure all cleaning operations meet or exceed safety, health, and regulatory requirements.
• Resource & Supply Management
• • Manage ordering, distribution, and security of custodial supplies and equipment.
  • Optimize resource allocation and monitor usage to control costs and reduce waste.
• Client & Stakeholder Relations
• • Serve as the primary point of contact with building managers and client representatives.
  • Coordinate services to meet unique facility needs and resolve concerns effectively.
  • Build strong relationships that foster teamwork, transparency, and accountability.
• Policy, Compliance & Reporting
• • Interpret and enforce company and industry policies related to custodial operations, safety, and training.
  • Address employee grievances and performance issues, escalating as needed.
  • Prepare budget requests, track expenses, and align resources with financial objectives.
  • Represent SafeZone Clean in disciplinary hearings or compliance-related matters as required.

Qualifications

• 5+ years of custodial, janitorial, or facility management experience, with at least 2 years in a supervisory or managerial role.
• Strong leadership and communication skills, with the ability to motivate and support diverse teams.
• Knowledge of OSHA standards, safety protocols, and custodial best practices.
• Proven ability to manage budgets, supplies, and resources effectively.
• Excellent problem-solving, organizational, and customer service skills.