Job Description
Job DescriptionDescription:
Sales Supervisor
Location: North Reading
About Orangetheory Fitness:
Orangetheory is a heart rate-based, high-intensity interval training (HIIT) workout that combines science, coaching, and technology to guarantee results. Backed by the science of excess post-exercise oxygen consumption (EPOC), each 60-minute session is designed to charge your metabolism for more caloric afterburn. Our certified coaches lead the way to ensure every member maximizes their potential and achieves More Life.
Every role at Orangetheory supports our mission to inspire and empower members to live longer, more vibrant lives. Whether you're coaching classes or guiding someone through their fitness journey at the front desk, you are part of a team that's transforming lives every day.
Position Summary:
The Sales Supervisor is a frontline sales leader responsible for driving membership sales, supervising the front desk team, and supporting day-to-day studio operations.
This role is highly sales-focused and execution-oriented. The Sales Supervisor leads by example on the floor, owns lead conversion performance, and ensures consistent customer service standards—while partnering with CAMFIT leadership for operational oversight, staffing support, and strategic direction.
Key Responsibilities:
Sales & Revenue Performance
- Own daily sales execution, lead follow-up, and membership conversion.
- Drive revenue through outbound calls, email/text follow-ups, referrals, promotions, and in-studio sales initiatives.
- Monitor and report on key sales KPIs including lead conversion, close rate, and new membership sales.
- Execute corporate and regional sales campaigns with consistency and urgency.
Team Supervision & Coaching
- Provide day-to-day supervision of Sales Associates (front desk team).
- Coach team members on sales conversations, objections, and the Orangetheory membership experience.
- Assist with onboarding and training new Sales Associates.
- Reinforce performance expectations, accountability, and service standards.
Studio Operations Support
- Support daily studio operations including scheduling coverage, opening/closing procedures, and basic administrative tasks.
- Ensure the studio environment is clean, welcoming, and aligned with brand standards.
- Serve as the point of contact for escalated member concerns when a Studio Manager is not present.
- Partner with CAMFIT leadership on staffing needs, performance concerns, and operational priorities.
Member Experience & Community Engagement
- Deliver an exceptional first impression for all prospective and current members.
- Support local marketing efforts, referral initiatives, and community outreach activities.
- Foster a positive, energetic studio culture that reflects the Orangetheory brand.
Qualifications:
- 1–3 years of sales experience; supervisory or lead experience preferred.
- Proven ability to meet or exceed sales goals in a customer-facing environment.
- Strong communication and relationship-building skills.
- Comfortable coaching peers and providing real-time feedback.
- Organized, reliable, and able to multitask in a fast-paced setting.
- Tech-savvy with working knowledge of CRM, scheduling, or POS systems.
- Passion for fitness, wellness, and customer experience.
- Ability to work flexible schedules including evenings and weekends.
What We Offer:
- Competitive hourly pay with commission and performance incentives
- Complimentary Orangetheory membership
- Employee discounts on retail and apparel
- Medical, disability, and life insurance options for eligible employees
- Growth opportunities within CAMFIT as studios scale
- A supportive, high-energy team environment
Requirements: