Job Description
Job Description
About SchureMed:
SchureMed is a leading designer and manufacturer of innovative surgical positioning devices and patient safety solutions. We are committed to improving healthcare outcomes through high-quality products and outstanding customer support.
We are currently seeking a proactive and detail-oriented Customer Service Representative to join our growing team. In this role, you will serve as a key liaison between our customers and internal departments, ensuring a seamless and professional customer experience in a highly regulated environment.
Key Responsibilities:
Customer Support:
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Act as the primary point of contact for customer inquiries, complaints, and service requests.
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Provide accurate product information, including specifications and usage guidelines.
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Assist customers in troubleshooting product issues; coordinate with technical and QA teams as needed.
Order Management:
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Process and manage customer orders from entry to fulfillment.
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Communicate order status, shipping details, and inventory availability.
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Handle returns, replacements, and warranty claims per company policies and regulatory guidelines.
Compliance & Documentation:
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Maintain detailed and accurate records of all customer interactions.
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Ensure compliance with applicable regulations (e.g., FDA, ISO 13485) in all communications and documentation.
Cross-Functional Collaboration:
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Partner with sales, shipping, and QA/RA teams to address and resolve customer concerns.
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Provide customer feedback to internal stakeholders to support continuous improvement efforts.
Qualifications:
Required:
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High school diploma or equivalent; Bachelor's degree preferred.
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Minimum 2 years of customer service experience, preferably in medical devices, healthcare, or other regulated industries.
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Strong communication and problem-solving skills.
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Proficiency in CRM systems (e.g., Salesforce, SAP) and Microsoft Office Suite.
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Ability to prioritize and manage multiple tasks in a fast-paced, detail-oriented environment.
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Commitment to confidentiality and regulatory compliance.
Preferred:
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Experience handling customer support or order management in a medical device company.
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Familiarity with medical terminology, FDA regulations, and ISO 13485 standards.
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Experience supporting healthcare professionals or hospital purchasing departments.
Why Join SchureMed?
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Be part of a mission-driven team dedicated to improving patient care.
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Contribute to the growth of a respected leader in surgical innovation.
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Enjoy a collaborative work environment, opportunities for growth, and competitive benefits.