Customer Services Representative

Connexion Systems & Engineering, Inc.

Marlborough, MA 01752, USA

Published: 6/14/2022

Full Time

Job Description

Job Title: Customer Services Representative
Pay Rate: $18/hr.
Location: Marlborough, MA 01752
Duration: 6+ months, could extend or convert based on business needs.
Hours: M-F 8:30am-5:00pm

SUMMARY

The Customer Services Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. The representative will seek to understand consumer needs and expectations and will address them with professionalism, and empathy while protecting brand and company image and reputation.

EXPERIENCE REQUIRED

1 -2 years of call center experience preferred
If not call center a job that required phone presence

SKILLS REQUIRED

Customer Service experience
Experience with Bluetooth, App, and Wi-Fi connectivity devices
Excellent communication skills
Ability to understand and follow oral and written instructions.
Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point)
Ability to sit for extended periods of time.
Must be dependable and prompt.

Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Company Description

Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.