University Enrollment Representative (HYBRID)
Job Description
Job DescriptionUniversity Enrollment Representative (HYBRID) needed for a contract opportunity with Yoh Staffing’s client working in Dedham, MA.
- Pay Rate: $18.50-20.71/hr
- HYBRID during training, then fully remote (must be local to the area)
- Work Schedule: 37.5 hours/week: 8:30-4:30pm
What You’ll Be Doing:
- Serve as the front-line contact via phone for parents, students, and other Northeastern University constituents.
- Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University.
- Responsible for a basic understanding of the major University offices to direct callers appropriately.
Required:
- Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
- Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
- Prior experience working in a Call Center or higher education and supporting adult learners is ideal.
- Experience in higher education administration environment
- Phone operations
- Customer service
- Front facing roles experience
What’s In It For You?
- This is a unique opportunity to support our university client. Medical benefits and 401K are available.
Get Hired, Apply Now!
Yoh makes finding and applying for jobs simple. Partner with Yoh Staffing to find the right opportunities across multiple industries in the US and UK. Find out more here!
Recruiter: Lisa Hughes
Estimated Min Rate: $18.50
Estimated Max Rate: $20.71
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment.Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/
Company Description
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: https://www.yoh.com/