Credit Counselor- REMOTE

American Consumer Credit Counseling

Auburndale, MA 02466, USA

Published: 6/14/2022

Full Time

Job Description

At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers.

Join a team where flexibility, fulfillment, and impact are at the heart of everything we do.

Who We Are

American Consumer Credit Counseling (ACCC) is a nonprofit organization founded in 1991, offering confidential credit counseling, debt management, and financial education services to individuals and families across the United States. Headquartered in Auburndale, Massachusetts, ACCC provides assistance both online and via phone nationwide

As a nonprofit agency, American Consumer Credit Counseling (ACCC) is a dedicated to helping individuals and families regain control of their finances and plan for a debt-free future. Our mission is to empower people to become financially independent and to achieve their goals

The Role

As a Credit Counselor, you’ll speak with clients about their financial situations, challenges, and hardships to help them understand their options. You’ll build trust by listening closely and responding with empathy. Clients should leave the conversation feeling supported, informed, and hopeful about managing their finances.
You’ll guide clients through a full review of their income, expenses, and debts to create a personalized budget. Based on this information, you’ll recommend appropriate solutions, which may include a Debt Management Plan (DMP). If a DMP is the best fit, you’ll explain the program benefits and encourage enrollment.
We provide comprehensive training to help you master personal finance, credit, and the services we offer. By the time you start taking calls, you'll be confident and prepared to guide clients toward effective solutions and meaningful change.

What Makes You a Great Fit for This Role

1–2 years of phone-based customer service experience
Background in financial services, sales, or collections
High school diploma or GED required
Willing to obtain NFCC certification during training (we’ll guide you through it)
Ability to work from a quiet, private space with minimal distractions
Professional, friendly, and clear communicator
Receptive to feedback and coaching
Reliable, flexible, and open to change
Strong listening skills with a natural ability to connect with people
Empathetic, non-judgmental, and motivated to support others
Thrive in a collaborative, team-oriented environment

Physical & Communication Requirements

Must be able to speak clearly and professionally on the phone for extended periods
Prolonged periods of sitting and working at a computer
Frequent use of hands/fingers for typing and using a mouse
Regular use of a headset for phone communication
Ability to remain focused and engaged in a screen-based, high-volume environment
Must have a quiet, private, and distraction-free workspace
Occasionally may need to lift or move items up to 10 pounds

Schedule & Availability

Attendance: Must maintain regular and reliable attendance
Regular Hours: Available until 10:30 PM EST Tuesday–Friday, and until 8:00 PM EST on Saturdays
Schedule: Open to a 4-day, 10-hour workweek that includes Saturdays
Training: Must be available for 6–8 weeks of remote training, Monday–Friday, 9:00 AM–5:00 PM EST
Weekends & Holidays: Must be available to work Saturdays and select holidays until 8:00 PM EST, based on business needs

Benefits

Flexible work model that supports remote work
Benefits start on the 1st of the month following date of hire
Employee Wellness Program with a variety of discounts
401k with employer match
AD&D insurance
Dental insurance
Vision Insurance
Short-Term, Long-Term Disability insurance
Employee assistance program
Health insurance
Health reimbursement account- 100% funded by ACCC
Life insurance
On-the-job training
12 Paid holidays
Generous paid time off- Up to 17 days a year (Full-time)
Paid training
Referral program

If you're passionate about helping people, enjoy meaningful conversations, and want to be part of a supportive remote team—we’d love to hear from you! Plus, after completing training, you'll be eligible for two monthly bonuses—a great way to boost your paycheck while doing work that matters. Apply today and let’s make a difference together, one call at a time!

Company DescriptionAmerican Consumer Credit Counseling (ACCC) is a non-profit based in Auburndale, MA, focused on consumer education, credit counseling, and debt management. We're proud recipients of the Better Business Bureau Award and consistently ranked as a Top Place to Work in Boston.

Company Description

American Consumer Credit Counseling (ACCC) is a non-profit based in Auburndale, MA, focused on consumer education, credit counseling, and debt management. We're proud recipients of the Better Business Bureau Award and consistently ranked as a Top Place to Work in Boston.