Job Description
Job Description
Espresso Plus is currently seeking a high energy, self-motivated individual to manage inbound calls and scheduling duties within the office.
About Us:
Espresso Plus is a provider of premium espresso machines and services in the Greater Boston area. We are dedicated to delivering exceptional customer experiences and high-quality products.
Job Description: The Logistics Coordinator will be the first point of contact for our customers, handling inquiries through calls, emails, texts, and in-person visits. This role involves scheduling service appointments, maintaining accurate records, and ensuring a seamless customer experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, text, and in-person.
- Schedule and confirm service appointments, coordinating with service technicians.
- Properly dispatch multiple technicians
- Maintain detailed records of customer interactions and service appointments.
- Address customer concerns with empathy and efficiency, escalating issues when needed.
- Collaborate with the operations and service teams to ensure smooth service.
Experience for the Logistics Coordinator:
- Proven customer service experience, preferably in a related industry. Minimum 2-3 years of industry experience
- Computer experience and proficiency in customer service tools and databases.
Requirements:
Must be able to multitask and handle a fast-paced environment.
- Associate/Bachelor’s degree preferred
- Ability to communicate and understand customer concerns and manage challenging situations calmly and effectively.
- Continuous communication with technicians and management
- Excellent organizational skills.
- Prior dispatching preferred
Benefits:
- Hourly range based on experience $20 -25 per hour
- Health, dental, and vision insurance
- Paid time off
- Retirement savings plan
- Employee discounts
- Opportunities for professional development
Experience:
- service and repair customer service: 2 years (Required)
Ability to Commute:
- Medford, MA 02155 (Required)
Company DescriptionEspresso Plus is a provider of premium espresso machines and services in the Greater Boston area. We are dedicated to delivering exceptional customer experiences and high-quality products.
Company Description
Espresso Plus is a provider of premium espresso machines and services in the Greater Boston area. We are dedicated to delivering exceptional customer experiences and high-quality products.