Patient Support Case Worker

Job Description

Job Description

The Community Health Centers of Burlington is recruiting for a full-time Patient Support Case Worker! This role will screen patients for health-related benefits, financial assistance and other programs for which they may be eligible and assists patients through the application process.

Basic Qualifications

• Associate degree in related field plus one year of related experience OR High School Diploma or GED plus four years of related experience.

Knowledge, Skills and Ability

• Outstanding communication skills with people of all income ranges, diversity and life circumstances.
• Ability to work in a public setting.
• Ability to work confidentially and respectfully with private information.
• Commitment to working collaboratively with the Vermont Health Benefit Exchange and the ability to achieve state certification as an assister.
• Excellent written and verbal communication skills and attention to detail.
• Strong organizational, time management and problem-solving skills.
• Good computer skills including data entry, data management and reporting.
• Fluency in a language other than English is an asset but not required.

Essential Duties

• Assists with patient eligibility applications for Vermont Health Connect, Green Mountain Care,
• Prescription Assistance, Health Assistance Program, Community Health Pharmacy, Dental Vouchers, Ladies First Program, Eye Care Assistance, UVMMC Patient Financial Assistance, and other programs and agencies as needed.
• Compiles and authenticates patient household and financial information in order to determine eligibility for the CHC Slide, Homeless Healthcare Program benefits, and other forms of financial assistance.
• Educates patients on Qualified Heath Plan coverage, subsidy conditions, and health exchange rules to ensure full comprehension prior to plan enrollment through Vermont Health Connect.
• Processes application data updates and renewals, as well as completing subsequent follow ups with agencies to ensure of timely processing and success of benefit redeterminations.
• Troubleshoots various billing discrepancies regarding state health insurance premiums as well as internal CHC tasks for dental and medical
• Serves as a patient advocate and liaison with CHC staff.
• Promotes effective collaboration with essential partner agencies.
• Provides case management between outside organizations and helps patients coordinate benefits.
• Other duties as assigned

Physical Demands and Working Conditions:

• Work is performed in a health care environment.
• Job requires the ability to move about CHC Sites.
• Communicate verbally and in writing.
• Focus on details in a busy environment.
• Frequent walking, sitting, bending and standing required.
• Requires visual acuity and normal color perception.
• Lifts and carries items weighing up to 25 lbs.
• Position may require working evenings and weekends as needed.
• Position may require working at multiple sites.