Job Description
Job Description
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Rodenhiser has been successfully serving homeowners of the MetroWest area with professional home service technicians since 1928. Maintaining the highest standards of service for our thousands of customers requires a dedicated and professional support staff. Join Rodenhiser, be a professional, and learn to excel.
At Rodenhiser:
- You are prepared. Our training and coaching will get you off and running from the very first day.
- You are informed. Managers and staff are always approachable, open, and available.
- You are pushed. Rodenhiser builds leaders who are focused on constant improvement and growth. Your role will never become stagnant.
- You have balance. Rodenhiser offers flexible hours to best accommodate the needs of you and your family.
- You are appreciated. Not just by your Rodenhiser team, but by so many satisfied customers you help every day.
- You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.
- You have fun. From frequent bbq’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!
At Rodenhiser, we already have all of these benefits. Don’t you want them too?
The Big Task
Arranges the scheduling and facilitates communication between customers, sales team members, technicians and Project Managers to successfully complete installation of HVAC systems.
Key Sub Tasks
- Answer incoming customer calls in a polite and friendly manner.
- Contact customers to set up their equipment installation and schedule installer’s daily jobs.
- Ensure all subcontractors are scheduled with appropriate lead times.
- Be aware of the status and progress of install crews.
- Maintain and update details on all sold jobs, communicating any scheduling issues with other departments.
- Check paperwork from completed install jobs on a daily basis. Schedule any punch lists or incomplete items.
- Process extended warranties and customer rebates.
- Ensure that cash flow is maintained by supervising field billing and collection of payments in compliance with the contacts and terms.
- Strive to bring Rodenhiser’s core values to our clients, technicians, and coworkers.
Desired Skills and Experience
- Exceptional customer service and organizational skills, and the ability to work well with people.
- Ability to multi-task and project manage multiple projects at a time.
- Ability to successfully deal with aggressive personalities in a highly competitive industry.
- Some college or technical school coursework.
- Excellent mathematical aptitude.
- Capable of applying sound business judgment to all decisions.
- Proficient in Microsoft Word, Excel and ability to learn complementary office systems.
What We Offer
- A career with purpose and growth in a respected, family-owned business.
- A supportive team that takes pride in helping clients and each other.
- Leadership that values your voice, your time, and your future.
- A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000–$65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
- Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
- Time Off: Paid Vacation, Holidays, Parental Leave
- Financial: 401(k) match
- Growth: Tuition reimbursement, career development
- Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
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