Item Processing CSR - Part Time Evening Shift
Job Description
Job Description
Part-Time Item Processing CSR - Evening Shift (In Office) Location: Middlebury, VT or Kentwood, MI Schedule: Monday-Friday, 5:00 PM - 10:00 PM ET Pay: $15.00 - $20.00 per hour (based on experience) Job Type: Part-time, In-Person
About eDOC Innovations: eDOC Innovations is a leading provider of digital transaction management and processing solutions for credit unions nationwide. As a credit union service organization (CUSO), we are committed to empowering our clients with secure, efficient, and cost-effective tools that support their growth and success. Our team is dedicated, collaborative, and focused on delivering excellent service and technology that matters.
About the Role: We are looking for a detail-oriented and dependable Item Processing Customer Service Representative to join our evening shift operations team. This is a part-time, in-office position supporting check processing activities for credit unions using our CheckLogic product suite.
Responsibilities:
- Monitor incoming and outgoing check image files for accuracy and successful processing
- Reprocess any failed file uploads manually
- Investigate image-related issues and notify credit unions of discrepancies
- Document and manage support issues using our ticketing system
- Assist with balancing and technical troubleshooting
- Work independently to meet nightly deadlines and contribute to overall team success
Qualifications:
- High school diploma or equivalent (required)
- Prior experience in item processing at a financial institution (preferred)
- Strong attention to detail and data accuracy
- Ability to handle confidential financial data with discretion
- Comfortable working independently after standard business hours
Training: Initial training is provided during daytime business hours (approx. 2-4 weeks) to ensure a successful onboarding experience before moving to the evening shift.
Why Join Us?
- Stable, part-time hours in a professional office environment
- Opportunity to gain or build experience in the financial services and fintech space
- Supportive team with comprehensive training and resources
- Opportunities for advancement and potential for full-time employment
- Paid time off, Paid Sick Leave, and paid holidays
Location: This position is based in our Middlebury, Vermont or Kentwood, Michigan office and requires on-site attendance.
Ready to apply? If you're looking for a stable part-time opportunity in a mission-driven company, we'd love to hear from you. Apply today and become part of the eDOC Innovations team! https://edoclogic.applicantpool.com/jobs/