Job Description
Job DescriptionDescription:
About Norfolk
For 92 years, our family-owned company has been a trusted name in home improvement across the community. At Norfolk, we pride ourselves on exceptional service and building lasting relationships with our customers. Now we're looking for reliable, hardworking individuals to join our delivery team.
The Role
As a Driver Assistant, you're essential to our promise of on-time, damage-free deliveries. You'll partner with an experienced driver to bring quality products directly to our customers' doorsteps—safely, professionally, and with a smile.
What Your Day Looks Like
Your workday starts at 6:30 AM, Monday through Friday. You'll review the day's route, conduct a pre-trip vehicle inspection, verify all products are loaded, and ensure everything is properly secured. Throughout the day, you'll work alongside your driver to complete deliveries efficiently while maintaining our high standards for safety and customer service.
Using our mobile delivery technology, you'll handle GPS navigation, electronic confirmations, and delivery documentation. Strong organizational skills and attention to detail are essential—you're responsible for ensuring every order is complete and every customer is satisfied.
What You'll Do
- Partner with your driver to execute safe, timely deliveries
- Handle and transport cabinets and building materials (typically 45-60 lbs, occasionally up to 100 lbs with two-person lifts)
- Serve as the communication hub while the truck is in motion—managing GPS, texts, emails, and customer calls
- Act as the driver's eyes during backing, parking, and maneuvering, watching for hazards, low clearances, and obstacles
- Deliver products into customers' homes with care, following placement instructions and protecting both merchandise and property
- Verify orders against packing slips during pickups and inspect for damage before leaving any site
- Maintain professionalism and courtesy in every customer interaction
Requirements:
What You Need
- Physical fitness and ability to lift 45-60 lbs regularly (up to 100 lbs with assistance)
- Comfort with technology and handheld devices
- Strong communication and customer service skills
- Ability to read, speak, and comprehend English (bilingual is a plus)
- Reliability and a safety-first mindset
Physical Demands
- This is an active, physical role that includes:
- Regular heavy lifting of fragile materials
- Frequent stair climbing
- Walking distances over 200 yards on varied terrain, including construction sites
- Exposure to outdoor weather conditions year-round
- Working around delivery vehicles, forklifts, and construction equipment
- Required safety gear: work boots, hard hat, safety glasses, and safety vest (as needed)
What We Offer
- Competitive pay
- Medical and dental insurance
- 401(k) with generous company match
- Paid Time Off
- Company-provided uniforms
- Voluntary vision, life, and short-term disability insurance
Additional Requirements
Subject to post-accident drug and/or alcohol testing
No personal electronic device use while vehicle is in operation
Ready to build a career with a company that values hard work, safety, and customer care? Join the Norfolk team.
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