Customer Service and Sales Support Coordinator

Job Description

Job Description

Position Overview:

We are looking for a detail-oriented Customer Service and Sales Support Coordinator to support our showroom in a busy window treatment shop specializing in Hunter Douglas blinds and shades, custom draperies, upholstery, and hardware. This role is the main point of contact for customers – answering questions, preparing quotes, coordinating orders, and keeping jobs moving smoothly from sales to installation. This is an in-office, hands-on support role ideal for someone who is organized, customer-focused, and comfortable juggling multiple tasks in a rapidly changing environment.

Hours: Monday – Friday 9-5:00pm. One Saturday per month, 9-12:00pm.

Key Responsibilities:

Customer Service

· Greet and assist showroom customers in person and by phone/email

· Answer basic questions about blinds, shades, drapery and fabrics

· Schedule in-home consultations, measurements, and installations

· Handle follow-up calls, service requests, and basic troubleshooting questions

Sales Support

· Prepare quotes, invoices, and sales orders

· Assist office manager with samples, pricing and paperwork

· Follow up on open quotes, pending orders and Hunter Douglas leads

· Coordinate schedule with installers to ensure jobs run on schedule

· Process payments and basic billing

· Keep showroom organized with samples, binders, and displays

Qualifications:

· Strong communication and organizational skills

· Comfortable answering phones, using computers, email, and basic software like Microsoft Office

· Detail oriented with strong follow-through

· Friendly, professional demeanor with customers

· Ability to multitask and prioritize in a small business environment

· Previous experience in customer service, sales support, or office administration a plus

· Experience preparing quotes or working with custom-order products a plus

· Familiarity with Hunter Douglas products a plus

Benefits:

· Competitive pay

· Paid training on Hunter Douglas products

· Supportive, team-oriented environment