Job Description
Hybrid Opportunity!
Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week.
In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks.
Key Responsibilities:
- Respond to customer requests via phone and email.
- Handle certificate of insurance and ID card requests within service level expectations.
- Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction.
- Support additional tasks such as collections, returned mail, and voice email inquiries.
- Maintain adherence to structured scheduling and meet productivity and quality goals.
Qualifications:
- College degree preferred but not required.
- 2+ years of customer service experience; commercial insurance knowledge is a plus.
- Strong communication skills and professional telephone etiquette.
- Ability to work in a fast-paced, team-oriented environment.
Schedule:
- Training: Monday–Friday, 8:30 AM–5:00 PM (first 2–4 weeks)
- Post-training: Monday–Friday, 9:30 AM–6:00 PM or 10:30 AM–7:00 PM (3 days onsite, 2 days remote)