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job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionOverview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
Job Description:
Job Description
Allied Universal is seeking TEMPORARY part time security officers to oversee a Corporate Site in Everett, MA
Starting Pay $22 / hour
Must have at least 1 year of security experience
Have a TSA TWIC clearance
Ideal candidate should be able to walk and stand for long period of time
DailyPay available
Career growth opportunities
As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities:
<ul>
<li>Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities</li>
<li>Respond to incidents and critical situations in a calm, problem solving manner</li>
<li>Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.</li>
</ul>
Minimum Requirements:
<ul>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles</li>
<li>Possess a high school diploma or equivalent, or 5 years of verifiable experience</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal&nbsp;will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. *A valid driver's license will be required for driving positions only</li>
</ul>
Perks and Benefits:
<ul>
<li>Health insurance and 401k plans for full-time positions </li>
<li>Schedules that fit with your personal life goals</li>
<li>Ongoing paid training programs and career growth opportunities</li>
<li>Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1445918

Security Officer Temporary

<h3>Job Description</h3>
Job Description
Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. 
About the Role
 We're building a new team in a rapidly growing auto tech vertical—and we're looking for a Sales Development Representative to help us make it happen. In this role, you'll uncover new business opportunities, book product demos, and guide customers through a fast, consultative sales process.
If you thrive on overcoming challenges, exceeding expectations, and being part of a high-growth journey, this is the role for you. Join a company where skill-building, career growth, and team success are top priorities.
Location: Hybrid in Waltham, MA (3 days onsite per week ; 5 days a week for first 90 days to train) Compensation: $90k OTE ($60k base + commission)
You Are
<ul>
<li>
Dependable, consistent, and deadline-driven.
</li>
<li>
Professional, courteous, and empathetic toward customers.
</li>
<li>
Resilient in the face of rejection, turning setbacks into growth opportunities.
</li>
<li>
Experienced in fast-paced sales environments with a track record of hitting targets.
</li>
<li>
Confident in your ability to sell, build relationships, and communicate effectively.
</li>
<li>
Open to feedback, collaborative, and always learning.
</li>
<li>
Self-motivated, results-oriented, and driven by a growth mindset.
</li>
</ul>
You Will
<ul>
<li>
Make high-volume outbound cold calls and lead online product demos.
</li>
<li>
Become an expert in our SaaS product and target market.
</li>
<li>
Maintain accurate sales records and forecasts in our CRM.
</li>
<li>
Use a consultative approach to tailor solutions to prospect needs.
</li>
</ul>
You Have
Must Have:
<ul>
<li>
1+ years of sales experience with proven quota attainment.
</li>
<li>
Experience running product demos/consultations.
</li>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Strong time management and organizational abilities.
</li>
<li>
Ability to work onsite in Waltham, MA, 3 days/week.
</li>
</ul>
Nice to Have:
<ul>
<li>
SaaS sales experience.
</li>
<li>
Automotive industry knowledge.
</li>
<li>
CRM expertise for pipeline management.
</li>
<li>Experience with a fast sales cycle (1-2 call close).</li>
</ul>
Interview Process
<ol>
<li>
30-min Initial Screen (Lead Recruiter)
</li>
<li>
30-min Hiring Manager Interview (Sales Manager)
</li>
<li>
45-min Leadership Interview (CRO)
</li>
<li>
Reference Checks
</li>
</ol>
We Offer
<ul>
<li>
100% employer-paid medical insurance
</li>
<li>
Flexible PTO (15-day minimum)
</li>
<li>
Generous parental leave
</li>
<li>
401k
</li>
<li>
Learning stipend &amp; WFH equipment
</li>
<li>
Latest technology tools
</li>
<li>
Collaborative, innovative work culture
</li>
<li>
Career growth opportunities
</li>
</ul>
Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. 
Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Sales Development Representative

<h3>Job Description</h3>
Job Description
Client Care Coordinator
&nbsp;in Lexington MA
Step into a client service role that’s fit for advancement. As a CSR for Interim HealthCare®, you’ll join an established company in a booming industry that is invested in the growth and development of their employees.
Our Client Care Coordinator enjoys some excellent benefits:
<ul>
<li>Pay range $65,000 - $68,000 per year</li>
<li>PTO</li>
<li>MEDICAL INSURANCE</li>
<li>DENTAL INSURANCE</li>
<li>VISION</li>
<li>401(K) With Employer Match</li>
<li>Make a positive impact in the lives of others through the work you do</li>
<li>Family-oriented culture that promotes work-life balance</li>
<li>Online training, growth and ability to earn CEUs</li>
<li>Tuition discounts through Rasmussen University</li>
</ul>
As a Client Care Coordinator, here’s a big-picture view of what you’ll do:
<ul>
<li>Assist our Client Service Supervisor in ensuring compliance with quality and operational standards</li>
<li>Schedule staff and improve the process of client/patient scheduling for home care services</li>
<li>Document job orders, receive referrals and assist with staffing orders &nbsp;&nbsp;&nbsp;</li>
<li>Manage employee files, verify credentials and certifications, conduct background checks and advertise for staff positions</li>
<li>Verify client insurance and assist with office functions such as marketing, payroll and collections</li>
</ul>
A few must-haves for Client Care Coordinator:
<ul>
<li>Bachelor's degree and above</li>
<li>Minimum of 2 years of experience in healthcare or a related industry</li>
<li>Understanding of state and federal home care standards and regulations</li>
<li>Excellent oral and written communication skills with non-clinical staff</li>
<li>Strong organizational skills, attention to detail and computer applications proficiency</li>
</ul>
Why Work for Interim HealthCare?
Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Care Coordinator,. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.
Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Client Care Coordinator

<h3>Job Description</h3>
Job Description
Overview
Retail Merchandiser
Come join SFS as a Retail Merchandiser independent contractor and enjoy all the benefits of creating your own schedule. This flexible environment is created by the clients we service, they provide a window of time instead of a specific days, allowing you to set your own schedule. As a Merchandiser, you can service various products, conduct resets, product cut-ins, returns, POP placement and other general merchandising activities. We have available part-time, on-going work servicing a wide-variety of clients/retailers for weekly, bi-weekly, and monthly visits.
Let’s get started as an independent contractor, it’s quick &amp; easy; CLICK APPLY or text SFSJOBS to 97211
Things to Consider:
<ul>
<li>You control when and how much you work</li>
<li>Create your work schedule</li>
<li>Be your own BOSS</li>
</ul>
What we Offer:
<ul>
<li>Competitive pay</li>
<li>DailyPay – work today, get paid tomorrow
<ul>
<li>Free Enrollment Required</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>Merchandising and/or retail experience</li>
<li>Available weekday daytime hours</li>
<li>Able to read plan-o-grams</li>
<li>Able to carry and lift up to 40 lbs. repeatedly</li>
<li>Able to bend, stoop and stand for extended periods</li>
<li>Internet access with an active email address</li>
<li>Android or iOS smart phone and/or tablet for wireless reporting</li>
<li>Report client work completions on the same day as service</li>
<li>Reliable transportation, some travel involved</li>
</ul>
SFS, Inc. is a leading supplier of field services to Fortune 1000 manufacturers and retailers in the U.S. We contract over 3 million retail merchandising, auditing, installation and assembly projects in almost every zip code in the country, including Puerto Rico and the Virgin Islands. Our services are critical to sustaining the retail industry and our team of professionals are responsible for advancing it.

Retail Merchandiser

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Competitive Compensations</li>
<li>Career Advancement Opportunities</li>
<li>Flexible Schedule</li>
</ul>
Job Summary We are seeking an experienced and safety-conscious 7D School Bus Driver, Pupil Transport 7D Driver to join our team! As the 7D School Bus Driver, you will be responsible for the safe operation of the Mini Vans school bus while adhering to a strict schedule and ensuring your passengers well-being. The ideal candidate has a 7D License Certificate, Pupil Transport 7D Driver Certificate. Full TIme and Part Time Positions are currently available. Willing to Train Qualified Candidates. Company will pay for the Training to get the 7D License Certificate for Candidates that have Clean driving records and meet other qualifications.. . 7D Drivers License Certificate (7D) and previous experience as a 7D driver or has completed 7D driver training. If you have an impeccable driving record, high safety standards, and enjoy being around children, we want to hear from you! Responsibilities 
<ul>
<li>Pick up and drop off students at designated bus stops</li>
<li>Follow all traffic laws and safety regulations</li>
<li>Conduct regular vehicle safety inspections and report any maintenance or repair issues promptly</li>
<li>Assist students with boarding and exiting the bus in a safe manner</li>
<li>Engage with students in a friendly and courteous manner</li>
</ul>
Qualifications 
<ul>
<li>7D License Certificate / Pupil Transport 7D Driver Certificate.</li>
<li>Clean driving record with no recent accidents or traffic citations</li>
<li>Ability to remain calm in stressful situations</li>
<li>Ability to follow GPS directions</li>
</ul>

7D School Bus Driver 7D Van Driver

<h3>Job Description</h3>
Job Description
The primary purpose of this position is to provide quality nursing care to residents with routine daily nursing care and services in accordance with the resident’s assessment and care plan, and as directed by your supervisor.
<ul>
<li>Provides quality nursing care to residents in an environment that promotes their rights, dignity, freedom of choice an individuality.</li>
<li>Demonstrate respect, attention and awareness toward the diversity among the people we serve (residents, families, caregivers, etc. (through their attitude, service and actions.</li>
<li>Is knowledgeable of the individualized care plan for residents and provides support to the resident in accordance with their care plan.</li>
<li>Identifies and participates in QAPI process or leave as area of development.</li>
<li>Assists in daily requirements and task in care and treatment of residents. Areas of care include bathroom assistance, general personal hygiene (bathing, dental hygiene, hair and nails) dressing, mobility assistance and food intake, and other needs in keeping with the individuals’ care requirements.</li>
<li>Maintains resident rights and confidentiality.</li>
<li>Documents all ADL’s in electronic health record.</li>
<li>Observes and reports symptoms, reactions and other changes in condition promptly.</li>
<li>Routinely turns and positions residents as required by care plan.</li>
<li>Complies all aspects of residents’ rights. Is responsible for promptly reporting any incidents or evidence or resident abuse or violations of resident rights to the charge nurse or administration.</li>
<li>Honor resident right to refuse care, report such refusal to nurse supervisor.</li>
<li>Assist in maintaining a safe, neat and clean environment.</li>
<li>Answers resident call bells promptly and courteously.</li>
<li>Ensure that residents who are unable to call for help are checked frequently.</li>
<li>Takes and documents temperature, pulse and respirations rates, food and fluid intake and output, and heights and weights and records in EHR.</li>
<li>Ambulates and transfers residents using the appropriate assistive devices and body mechanics.</li>
<li>Use only the equipment you have been trained to use, operate in a safer manner and reports any defective equipment to supervisor immediately.</li>
<li>Communicate and interacts effectively and tactfully with the residents, visitors, families, peers, and supervisors.</li>
<li>Assist and escort residents to appointments such as the hair salon or attending activities, church services or doctor’s appointments.</li>
</ul>

AGENCY C.N.A.

<h3>Job Description</h3>
Job Description4Renu is expanding our footprint and we are actively looking to fill an Appointment Internship Setter position. This role will educate homeowners on the benefits of going Solar and briefly explain our products and services. If a homeowner is interested, he/she will set up an appointment time for one of our consultants to come discuss our Solar solutions further.NO PREVIOUS EXPERIENCE NECESSARYBenefits: 
<ul>
<li>Career growth and advancement opportunities!</li>
<li>Positive, growth-centered, competitive work environment!</li>
<li>Substantial bonus opportunities!</li>
<li>Completely flexible schedule!</li>
<li>An incredible support team to help ensure your success!</li>
<li>Competitive compensation and incentives!</li>
<li>If you are hired, we will provide fully furnished housing. </li>
<li>This internship can start in March, April, May, or June and ends at the end of the summer.</li>
<li>No intern last summer made less than 10k for the internship. The averages are a lot higher. </li>
</ul>
Appointment Setter Responsibilities: 
<ul>
<li>Understand the fundamentals of our products and services</li>
<li>Schedule homeowners with a free consultation.</li>
<li>Complete ongoing Solar industry training and comply with company policies.</li>
<li>Contribute to 4Renu’s presence in the industry and represent our brand professionally.</li>
</ul>
Appointment Setter Requirements: 
<ul>
<li>No Experience Necessary.</li>
<li>Ability to work both independently and in a team setting.</li>
<li>Effective and articulate speaking ability.</li>
<li>Organized and committed to excellence, with a strong sense of accountability.</li>
<li>This is not a remote position. You will be in the field. </li>
</ul>
Are you ready to launch or grow your career in the rapidly growing Clean Energy field?
E04JI802g5ep407ebfv

Sales Intern

<h3>Job Description</h3>
Job Description
Advanced Practice Provider (Oncology) – Central Vermont
 
Join a collaborative and patient-focused cancer care team in the heart of Vermont, just minutes from the scenic Green Mountains and year-round outdoor activities. This full-time Advanced Practice Provider (Nurse Practitioner or Physician Assistant) position offers the opportunity to work in a comprehensive community cancer center, providing care across outpatient, inpatient, emergency, and telehealth settings. With a Monday–Friday daytime schedule and only one weekend per month on call, you’ll enjoy a balanced work-life while making a meaningful difference for patients and families facing cancer diagnoses.
 
Job Responsibilities
In this role, you will:
<ul>
<li>Collaborate with physicians, nurses, and other specialists to deliver patient- and family-centered oncology care</li>
<li>Conduct comprehensive patient assessments, including medical histories and physical exams</li>
<li>Order, interpret, and act upon diagnostic studies such as labs, X-rays, and ECGs</li>
<li>Provide therapeutic interventions including injections, wound care, and medication administration</li>
<li>Educate patients and families on treatment plans, home care, and health maintenance</li>
<li>Participate in surgical or procedural support as needed</li>
<li>Maintain accurate, timely documentation and contribute to quality improvement initiatives</li>
<li>Provide coverage across cancer clinic, inpatient units, emergency consults, and telehealth as needed</li>
<li>Participate in weekend call rotation (one weekend per month)</li>
</ul>
 
Minimum Qualifications
<ul>
<li>Master’s Degree in Nursing (NP) or graduate of an accredited Physician Assistant program</li>
<li>Current Vermont licensure (or eligibility) with national board certification</li>
<li>At least 2 years of NP or PA experience in oncology or another relevant specialty strongly preferred</li>
<li>Current ACLS, PALS, and other unit-specific certifications as required</li>
<li>Strong clinical judgment, adaptability, and interpersonal skills</li>
<li>Proficiency with electronic medical records and Microsoft Office applications</li>
</ul>
 
Compensation &amp; Benefits
<ul>
<li>Full-time, benefit-eligible position (80 hours per two-week pay period)</li>
<li>Competitive compensation package</li>
<li>Comprehensive health, dental, and vision insurance</li>
<li>Retirement plan with employer match</li>
<li>Paid time off and paid holidays</li>
<li>Continuing Medical Education (CME) allowance and paid CME time</li>
<li>Professional liability coverage</li>
<li>Relocation assistance available for qualified candidates</li>
</ul>
 
Apply Today
If you are a dedicated Advanced Practice Provider seeking to join a compassionate oncology team in a community known for both exceptional patient care and unparalleled outdoor recreation, we encourage you to apply. Here, your expertise will have a direct impact on patient outcomes while you enjoy the beauty and quality of life that Vermont has to offer.
 
Take the next step in your career — apply now and help us deliver excellence in cancer care.

Oncology NP/PA

<h3>Job Description</h3>
Job DescriptionDescription:
Company Overview
Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
 
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our accounting area to the next level.
RESPONSIBILITIES:
Customer Service
<ul>
<li>Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.</li>
</ul>
Store Performance 
<ul>
<li>Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register. </li>
<li>Responsible to follow the Corporate and Store Manager directions for supporting those events.</li>
<li>Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.</li>
</ul>
Store Appearance 
<ul>
<li>Ensure the store is clean and looks its best. </li>
<li>Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy. </li>
<li>Any special cleanliness requirements related to infection prevention.</li>
<li>Surfaces should be cleaned as per the gift shop schedule and instructions. </li>
</ul>
Cash Management
<ul>
<li>Responsible for his or her own cash handling. </li>
<li>Counting down the register drawer to ensure accuracy at the start of every shift. </li>
<li>In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).</li>
<li>Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). </li>
<li>Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.</li>
</ul>
Personal Performance
<ul>
<li>Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service. </li>
<li>Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.</li>
</ul>
Partner Relationship Management
<ul>
<li>Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital. </li>
<li>Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).</li>
</ul>
 
Requirements:
MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in gifts sales or a related field is preferred</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES
<ul>
<li>Stand for long periods of time</li>
<li>Strong customer service skills with the ability to build rapport with customers</li>
<li>Excellent phone etiquette and communication skills</li>
<li>Basic math skills for processing transactions</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li>
<li>Strong sales skills with the ability to upsell and cross-sell products</li>
<li>Effective time management skills to prioritize tasks and meet deadlines</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Primarily inside climate-controlled buildings</li>
</ul>
WORK PACE: 
<ul>
<li>Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area</li>
</ul>
PHYSICAL DEMANDS:
FREQUENCY:
Never = 0% Rarely = 1 – 10% Occasionally = 11 – 33%
Frequently = 34 – 66% Continuously = 67+%
Lifting:
1 –10lbs. Continuously Items sold in store
11 – 20lbs. Continuously Items sold in store
21 – 35lbs. Occasionally Items sold in store
36 – 50lbs. Rarely Items sold in store
51 – 75lbs. Rarely Items sold in store
Carrying:
1 –10lbs. Continuously Items sold in store
11 – 20lbs. Continuously Items sold in store
21 – 35lbs. Occasionally Items sold in store
Standing Continuously 
Walking Rarely 
Sitting Occasionally 
Pushing Continuously 
Bending Continuously 
Squatting Continuously 
Kneeling Rarely 
Crawling Occasionally 
Climbing Continuously 
Reaching Continuously 
Grasping Continuously 
Fine Manipulation Continuously Items sold in store

Cloverkey 101 - P/T Sales Associate - Gift Shop (Boston Children's) - $17 /hr

<h3>Job Description</h3>
Job Description
The entry level Client Management Consultant (CMC) position is a vital part of Sentient Jet. As the key to Client satisfaction, this department is critical to the continued success of the Sentient brand and company as a whole. The CMC is Sentient’s voice to the client, and provides the connection between the client and operations. 
Successful CMC’s are passionate about service and are customer centric. They look to provide premier customer service by responding promptly to client requests, and possessing a keen intuition that allows them to anticipate the client’s needs and exceed expectations. Keys to being successful include excellent communication skills, the ability to multi-task, being team and solution oriented with a positive approach. CMC’s are constantly looking for ways to enhance the client’s experience with Sentient.
Schedule: Must be flexible to work nights, weekends and holidays as schedule covers a 24 x 7 operation. Overnight shift duties will be trained and scheduled only if completely necessary.
Location: Quincy, MA
A day in the life…
<ul>
<li>Ensure seamless, world class client service experiences over the phone and through various communication tools responding to client requests and anticipating unstated needs.</li>
<li>Consistently and accurately execute on detailed work processes.</li>
<li>Actively listen and provide solutions to client issues.</li>
<li>Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter that information into the automated application.</li>
<li>Provide direct guidance and assistance to clients regarding Sentient products, services and requests.</li>
<li>Take ownership of potential problems, offering creative solutions through completion.</li>
<li>Prompt and concise communication with clients, the internal Command Center, support teams, vendors and Senior Management.</li>
<li>Ability to utilize multiple communication channels.</li>
<li>Perform additional duties and projects as requested.</li>
</ul>
Skills and Attributes:
<ul>
<li>Excellent communication skills across internal and external customers to obtain and communicate accurate information and make sound decisions.</li>
<li>Must by confident, self-motivated, detailed oriented, organized and possess the ability to multi-task.</li>
<li>Ability to handle confidential information is critical.</li>
<li>Proficiency with computers is mandatory (MS Word, Excel, Outlook, etc.).</li>
<li>Requires schedule flexibility, this Client Management role is a shift position including weekend and holiday requirements.</li>
<li>Embraces change, thinks creatively and has a willingness to learn.</li>
<li>Works successfully both as a team and independently.</li>
<li>Ability to provide high quality customer service.</li>
<li>Ability to withstand significant pressures driven by volume, pace and challenging interactions.</li>
</ul>
Prior Experience:
<ul>
<li>Bachelor’s degree preferred, equivalent training, or minimum of 2 years of related Customer Service or Call Center experience preferred.</li>
<li>Hospitality, aviation or travel industry experience or knowledge helpful.</li>
</ul>
Successful CMC’s have the opportunity to grow into additional roles:
<ul>
<li>Sr. CMC</li>
<li>Lead CMC</li>
<li>CMC Manager</li>
</ul>
The CMC position offers the successful CMC the future opportunity for growth within the department as well as other opportunities within the company in various departments.
This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.

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