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<h3>Job Description</h3>
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. 
The Manager of Guest Services is responsible for bringing our brand promise to life across all front-of-house service departments. This role acts as a guest advocate and a key advisor to the General Manager, overseeing operations in areas such as:
<ul>
<li>
Front Office
</li>
<li>
Concierge
</li>
<li>
Security
</li>
<li>
Transportation
</li>
<li>
Resort Services
</li>
</ul>
Success in this role is measured primarily by guest satisfaction, particularly around the arrival experience, transportation, and issue resolution.
Job Type: Full Time Employment
Pay: $55,644.16 - $83,466.24
Company Benefits
<ul>
<li>
Bi-Weekly Pay
</li>
<li>
Growth Opportunities
</li>
<li>
401(k) Retirement Plan
</li>
<li>
Comprehensive Health, Dental &amp; Vision Insurance
</li>
<li>
Employee Assistance Program (EAP)
</li>
<li>
Paid Time Off (PTO)
</li>
<li>
Discounts through IHG + exclusive employee Perks website
</li>
<li>
Tuition Reimbursement &amp; Continuing Education
</li>
<li>
Outstanding Company Culture
</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>
Lead with a Brandhearted approach - put the brand at the center of all decisions
</li>
<li>
Use guest feedback to improve service and strengthen relationships
</li>
<li>
Ensure special needs/requests of all guests are fulfilled
</li>
<li>
Promptly respond to and resolve guest issues
</li>
<li>
Promote a culture that aligns with our brand values and inspires team performance
</li>
<li>
Model brand behaviors in all interactions and decisions
</li>
<li>
Balance budget goals with a focus on team and guest satisfaction
</li>
<li>
Oversee guest service standards across all front-of-house departments
</li>
<li>
Coach and develop staff with personalized development plans (PDPs)
</li>
<li>
Lead staffing evaluations and performance improvement initiatives
</li>
<li>
Manage engagement plans, talent reviews, and succession strategies
</li>
<li>
Ensure a safe and secure environment for guests and staff in compliance with all policies and regulations
</li>
</ul>
Qualifications
<ul>
<li>
High School Diploma or GED required; Bachelor’s degree preferred
</li>
<li>
Minimum 3 years in customer-facing service or hospitality
</li>
<li>
At least 2 years of experience leading front-line staff
</li>
<li>
Must be at least 18 years old with a valid driver’s license and one year of driving experience
</li>
<li>
Proven ability to deliver exceptional personal service and resolve issues effectively
</li>
<li>
Proficiency with Microsoft Office (beginner level or higher)
</li>
<li>
Strong problem-solving abilities in a fast-paced environment
</li>
<li>
Excellent verbal, written, and presentation communication skills
</li>
</ul>
If you're ready to lead with heart, inspire others, and make a lasting impact on the guest experience, apply today!

Guest Services Manager

<h3>Job Description</h3>
Job Description
Are you looking for a&nbsp;FUN&nbsp;and&nbsp;AMAZING&nbsp;place to work? Then look no further, because Aqua-Tots Swim Schools is where you want to be!
Pay is hourly starting at&nbsp;$15 and up&nbsp;depending on experience plus plenty of growth opportunity with an expanding company!&nbsp;MUST&nbsp;be outgoing and have a passion to work with consumers. Aqua-Tots is looking for a front desk staff member. Must be friendly, able to multitask, work with a team, work in a&nbsp;VERY&nbsp;fast paced environment and love kids! Position is part-time, with a required Saturday or Sunday shift (hours of operations can be found on our website). We provide training, schedules that work for all ages, weekend nights OFF and a chance to be a part of an amazing team!!
Responsibilities include:
<ul>
<li>Customer Service - making sure our families are happy</li>
<li>Effectively sell swim lessons to incoming customers and meet monthly goals. This is primarily a sales position as well as a customer service position.</li>
<li>Answering phones, giving tours, scheduling and rescheduling customers- ability to learn new point of sales system</li>
<li>Learning and developing relationships with our families. This position is interactive with our families and kids. Must be able to keep order in a busy facility.</li>
<li>Closing facility cleaning duties.</li>
</ul>
Job Type: Part-time
Salary: $15.00 - $21.00 per hour
Benefits:
<ul>
<li>Flexible schedule</li>
</ul>
Shift:
<ul>
<li>Day shift</li>
<li>Evening shift</li>
<li>Morning shift</li>
</ul>
Weekly day range:
<ul>
<li>Monday to Friday</li>
<li>Weekends as needed</li>
</ul>
Work Location: In person / Braintree, MA
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Front Desk Associate (Paid Training Provided)

<h3>Job Description</h3>
Job Description
Join Our Visionary Team as a Front Desk Receptionist at Rochester Eye Care Associates!
Are you ready to be the welcoming face and the heartbeat of a cutting-edge optical experience? Rochester Eye Care Associates is on the lookout for a vibrant and customer-centric Front Desk Receptionist to join our dynamic team in Rochester, NH!
What We Offer:
<ul>
<li>Competitive Pay: $15-$19 / Hour</li>
<li>No Weekends</li>
<li>Growth Opportunities: Elevate your career in a supportive environment that encourages continuous learning and professional development</li>
<li>Team Camaraderie: Join a close-knit team where collaboration and positivity thrive, making every workday exciting and enjoyable</li>
<li>Innovative Environment: Immerse yourself in the latest optical technologies and fashion-forward eyewear trends, staying at the forefront of the industry</li>
</ul>
What We’re Looking For:
We are seeking a candidate with experience in optical or healthcare billing and coding who is passionate about providing exceptional customer service. Attention to detail, strong organizational skills, and a positive attitude are key to success in this role.
If you’re ready to be part of a forward-thinking optical experience, we want to hear from you! Apply now for the Front Desk Receptionist position and embark on a career where every day brings new opportunities to enhance the way people see the world.
Your vibrant career at Rochester Eye Care Associates in Rochester, NH starts here!
ResponsibilitiesAs the Front Desk Receptionist, you'll be the first point of contact, setting the tone for an exceptional optical journey. Your responsibilities will include:&nbsp;
<ul>
<li>Warm Welcomes: Greet and assist&nbsp;patients with a beaming smile, making every visit memorable from the moment they step in.&nbsp;</li>
<li>Efficient Coordination: Seamlessly manage appointments, inquiries, and patient flow to ensure a smooth and streamlined experience.&nbsp;</li>
<li>Administrative Brilliance: Handle phone calls, emails, and paperwork with precision, maintaining&nbsp;an organized and efficient front desk.&nbsp;</li>
<li>Patient Empathy:&nbsp;Demonstrate genuine care and understanding, creating a welcoming atmosphere that extends beyond just great vision.&nbsp;</li>
</ul>
Required Skills
<ul>
<li>High School Diploma or GED&nbsp;required.&nbsp;</li>
<li>Experience in billing and coding, optical billing and coding preferable.</li>
<li>Adaptable and flexible with the ability to multitask. &nbsp;</li>
<li>Self-motivated and detail oriented. &nbsp;</li>
<li>Interest&nbsp;in healthcare. &nbsp;</li>
<li>Strong communication&nbsp;skills. &nbsp;</li>
<li>Must present a professional appearance.</li>
</ul>

Front Desk Receptionist

<h3>Job Description</h3>
Job DescriptionThe Role: KOS Services Inc. / Dental Dreams LLC in Worcester, MA is now hiring Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
 
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. 
Benefits:
<ul>
<li>Competitive compensation </li>
<li>Benefits package includes:
<ol>
<li>Medical &amp; Vision Insurance</li>
<li>Free dental treatment at our locations</li>
<li>PTO</li>
<li>401K</li>
</ol>
</li>
</ul>
Responsibilities:
<ul>
<li>Maintain a high level of customer service at all times </li>
<li>Work as part of a team with emphasis on communication </li>
<li>Schedule patient appointments per month and daily patient goals </li>
<li>Answer phones and confirm appointments </li>
<li>Greet and check-in patients </li>
<li>Accurately verify dental benefits </li>
<li>Maintain detailed patient records in a fast-paced environment </li>
<li>Collect payments, co-payments, and deductibles </li>
<li>Create insurance claims and submit pre-authorizations to insurance companies on a timely basis </li>
<li>Pull patient charts for future appointments when necessary </li>
<li>Maintain a clean and professional office environment </li>
<li>Assist with presenting and/or explaining treatment plans </li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of recent work experience - Required </li>
<li>Customer Service experience</li>
<li>Dentrix and/or Eaglesoft </li>
</ul>
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Front Desk Receptionist (Worcester)

<h3>Job Description</h3>
Job Description
 
We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to guest complaints in a timely and professional manner</li>
<li>Complete shift checklist</li>
<li>Any other duties as assigned by management. </li>
</ul>
Skills
<ul>
<li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
</ul>
' Communication method(s) used:
<ul>
<li>Email</li>
<li>Phone</li>
<li>In person</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionJOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business.
<ul>
<li>Greets guests in a professional, friendly, and welcoming manner.</li>
<li>Processes guest check-ins and check-outs in a timely and efficient manner.</li>
<li>Verifies guest information or completes registration process by inputting/retrieving information.</li>
<li>Assigns rooms based on preferences and availability.</li>
<li>Processes cash and/or credit card payments and provides receipts for transactions.</li>
<li>Provides information about hotel services, amenities, and local attractions.</li>
<li>Handles guest inquiries, requests, and complaints in a courteous and professional manner.</li>
<li>Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities.</li>
<li>Responds to internal / external phone calls promptly, ensuring effective communication with guests.</li>
<li>Retrieves mail, small packages for customers as requested. </li>
<li>Adheres to all company policies and procedures. </li>
<li>Works closely with housekeeping and maintenance to ensure rooms are ready for guests.</li>
<li>Retrieves and inputs into the POS system all room service orders. </li>
<li>Communicates guest feedback to management for continuous improvement.</li>
<li>Assists with coordinating transportation, concierge services, and other guest-related requests.</li>
<li>Maintains an organized front desk area, ensuring all necessary supplies are stocked.</li>
<li>Maintains records of guest complaints, concerns, and resolutions for follow-up.</li>
<li>Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies.</li>
<li>Updates the reservation system with guest information, room availability, and changes.</li>
<li>Completes any tasks assigned by the Manager On Duty. </li>
<li>Remains calm and alert during emergency situations and heavy hotel activity.</li>
<li>Follows safety and security procedures/ rules. </li>
<li>Knows hotel fire prevention and emergency procedures.</li>
<li>Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. </li>
</ul>
KNOWLEDGE, SKILLS, ABILITIES
The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.
<ul>
<li>High school diploma preferred. </li>
<li>Prior hospitality experience preferred but not required.</li>
<li>Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li>
<li>Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. </li>
</ul>
<ul>
<li>Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services.</li>
<li>Must possess the ability to understand and follow directions and perform job functions under limited supervision.</li>
</ul>
<ul>
<li>Must possess the ability to read, write, speak, comprehend and communicate effectively in English.</li>
<li>Must possess excellent telephone etiquette skills.</li>
<li>Must possess the ability to access and accurately input information using a moderately complex computer system.</li>
<li>Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error.</li>
<li>Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights.</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions.</li>
<li>Must be able to stand during the entire shift.</li>
<li>Must possess the ability to lift, push &amp; pull up to twenty-five (25) pounds maximum.</li>
<li>Must be capable of frequent talking, hearing, seeing and smiling.</li>
<li>Must possess hearing and visual ability to observe and detect signs of emergency situations.</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”
Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect. 
 
Responsibilities
<ul>
<li>Maintain a professional demeanor always while aiding guests, employees, and visitors</li>
<li>Respect the privacy, and information of each guest</li>
<li>Provide a pro-active approach to customer service</li>
<li>Demonstrate the ability to diplomatically address and control challenging situations</li>
<li>Monitor the environment, with the ability to detect suspicious and unsafe activity</li>
<li>Familiar understanding with all incoming and outgoing arrivals and departures</li>
<li>Greet guests, visitors, and staff in a professional manner always</li>
<li>Answer questions and assist all in a customer focused, supportive manner</li>
<li>Answer all phones in a professional manner</li>
<li>Permit authorized persons to enter property and monitor entrances and exits</li>
<li>Know the facility / policies / procedures, and enforce them within the limits of the position</li>
<li>Perform required patrols of designated areas on foot</li>
<li>Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li>
<li>Follow established emergency action planning and procedures</li>
<li>Monitor alarms and systems, as required </li>
<li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li>
<li>Maintain knowledge regarding external events &amp; activities which may impact guests and/or employees. Be aware of all internal events, group activities and VIP arrivals</li>
<li>Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication thru shift changes</li>
<li>Maintain regular attendance and highest standards of personal appearance &amp; grooming in compliance with Harvard Protection</li>
</ul>
 
Qualifications
<ul>
<li>Minimum High School Diploma, GED or the equivalent</li>
<li>Strong interpersonal communication skills</li>
<li>Friendly and professional demeanor with a strong work ethic and integrity</li>
<li>Must enjoy interacting with a diverse group of people</li>
<li>Excellent oral and written communication skills</li>
<li>Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices. </li>
<li>Write routine correspondence, to include log entries and incident reporting</li>
<li>Previous experience in a customer service-oriented industry or support environment required</li>
<li>Previous contract security, law enforcement, military helpful</li>
</ul>

Security Officer- Hospitality/Concierge - 33326

<h3>Job Description</h3>
Job Description
Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752
We are currently looking for a Full-Time Front Desk Agent to join our Team! Our 142-room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We’re off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all over the country enjoy a daily complimentary delicious breakfast. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
This position requires open availability and flexibility with schedule. Typical shifts include: 7AM-3PM, 3PM-11PM and 12PM-8PM. Must be able to work weekends and holidays when needed. 
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
<ul>
<li>Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.</li>
<li>Handles cash, credit card information and goods at the property</li>
<li>Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.</li>
<li>Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
<ul>
<li>Customer Service experience, in a hotel setting preferred.</li>
<li>Hilton experience is a plus.</li>
<li>High School diploma or equivalent is preferred.</li>
<li>Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.</li>
<li>Must have valid drivers license, and acceptable driving history subject to company approval .</li>
</ul>
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Wellness Programs</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
To learn more about our Ghost Tour Guide here is a short video: 
 Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country. &nbsp;
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