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<h3>Job Description</h3>
Job DescriptionDescription:
St. Francis Rehabilitation and Nursing Center, in Laconia, NH is looking for a part time Life Enrichment Assistant to join our management team. 
<ul>
<li>Day Shift hours are 8am to 4pm </li>
<li>Occasionally working 11am to 7pm when there is a evening activity. </li>
</ul>
St. Francis Rehabilitation and Nursing Center, in Laconia, NH, is a 51-bed skilled nursing facility offering short and long-term care in a warm, supportive atmosphere where residents are cared for according to their individual needs. We are proud to be a part of Catholic Charities New Hampshire’s continuum of care. We are a 5-star facility and a proud recipient of the Pinnacle Customer Service Experience Award for overall satisfaction.
 
Life Enrichment Assistant Job Responsibilities:
 
• Assist in planning, developing, organizing, implementing, evaluating, and implementing, the Activity Programs in this facility, under the supervision of the Director of Activities
• Oversee planned activities during the absence of the Director
• Assist in coordinating programs and activities with other departments, as necessary
• Assist in chaperoning activities outside of the facility as needed 
• Assist in transportation for field trips, when necessary
• Recommend to the director the equipment and supply needs of the department
 Requirements:
• Must possess a high school diploma or its equivalent
• Must be an LNA (preferred) or willing to become an LNA
• Requires an aptitude for training in areas of Enriching Resident’s lives
• Must be able to read, write, and speak English in an understandable manner
• Need an understanding of the social, psychological and recreational needs of the elderly

Life Enrichment Assistant - Part time

<h3>Job Description</h3>
Job DescriptionDescriptionThis position is primarily responsible for representing the YMCA personally, professionally and in a manner in accordance with the mission and goals of the YMCA. Appropriate activities should be providing for growth in skills, self-awareness, group relations, and character development.&nbsp; By conducting him/herself in a caring, responsible, honest, and respectful manner, this position is a role model for children and adults. Provide care to children, ages 6 weeks to 12 years, who are members and guests of the YMCA. Shifts are no longer than 5 hours long. During this time, Child Watch Team Member will watch children while parents engage in Healthy Living activities at the YMCA. They will play with and facilitate activities for children, and supervise them while they play. Education/Experience:&nbsp; 
<ul>
<li>Previous experience working with children in a babysitting, child care or school setting.</li>
<li>Ability to communicate effectively with adults and children alike.&nbsp;</li>
</ul>
Skills and Competencies: 
<ul>
<li>Child Abuse Prevention (or within 90 days of employment)&nbsp;</li>
<li>Respect in the Workplace (or within 90 days of employment)</li>
<li>Others to be determined</li>
<li>CPR, First Aid, AED</li>
</ul>
 Key ResponsibilitiesKey Functions/Responsibilities: 
<ul>
<li>Keeps safety of children as first priority.&nbsp; Emphasizes personal safety and emotional well-being with the children and parents.</li>
<li>Never leave the children unattended.</li>
<li>Provide a fun, safe, and stimulating atmosphere for the children.</li>
<li>Develop and foster a “family club” atmosphere by participating with members in an enthusiastic, courteous, and friendly manner.</li>
<li>By personal example, helps to interpret the quality of the YMCA values to children, staff, and parents. &nbsp; Must be a positive role model.</li>
<li>Learn all emergency procedures and familiarize yourself with the first aid equipment. &nbsp;</li>
<li>Keep room clean of food and small objects which may be deemed a choking hazard.</li>
<li>Inspect room each morning for possible hazards, clean and vacuum room prior to closing each day.</li>
<li>Attend all staff meetings.</li>
<li>Performs other duties as requested by supervisor.</li>
</ul>
 BenefitsWhy work at the Y?&nbsp;The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: &nbsp;
<ul>
<li>Developing your leadership skills in a caring, challenging &amp; diverse working environment.&nbsp;</li>
<li>Exploring a wide range of opportunities as you learn new skills and functions.&nbsp;</li>
<li>Shaping the future of young children while making a difference each day for our communities and each other.&nbsp;</li>
<li>Engaging in YMCA career training programs and working alongside those who have the same passion.&nbsp;</li>
<li>A healthy work/life balance&nbsp;</li>
<li>Comprehensive benefits including:&nbsp;</li>
<li>FREE YMCA Membership for you.&nbsp;</li>
<li>Discount on Specialty Programs like Personal Training and Swimming Lessons.&nbsp;</li>
<li>Discounted or FREE family membership.&nbsp;</li>
<li>Robust Retirement Plan up to 10%. (see eligibility requirement)&nbsp;</li>
<li>Health, Dental, and Vision Benefit Package.&nbsp;</li>
<li>Vacation and Sick Time (PT receive sick time)&nbsp;</li>
</ul>

Child Watch Staff

<h3>Job Description</h3>
Job DescriptionDescriptionThis position is primarily responsible for representing the YMCA personally, professionally and in a manner in accordance with the mission and goals of the YMCA. Appropriate activities should be providing for growth in skills, self-awareness, group relations, and character development.&nbsp; By conducting him/herself in a caring, responsible, honest, and respectful manner, this position is a role model for children and adults. Provide care to children, ages 6 weeks to 12 years, who are members and guests of the YMCA. Shifts are no longer than 5 hours long. During this time, Child Watch Team Member will watch children while parents engage in Healthy Living activities at the YMCA. They will play with and facilitate activities for children, and supervise them while they play. Schedule: &nbsp;Part time, Daytime and Weekends Key ResponsibilitiesKey Functions/Responsibilities: 
<ul>
<li>Keeps safety of children as first priority.&nbsp; Emphasizes personal safety and emotional well-being with the children and parents.</li>
<li>Never leave the children unattended.</li>
<li>Provide a fun, safe, and stimulating atmosphere for the children.</li>
<li>Develop and foster a “family club” atmosphere by participating with members in an enthusiastic, courteous, and friendly manner.</li>
<li>By personal example, helps to interpret the quality of the YMCA values to children, staff, and parents. &nbsp; Must be a positive role model.</li>
<li>Learn all emergency procedures and familiarize yourself with the first aid equipment. &nbsp;</li>
<li>Keep room clean of food and small objects which may be deemed a choking hazard.</li>
<li>Inspect room each morning for possible hazards, clean and vacuum room prior to closing each day.</li>
<li>Attend all staff meetings.</li>
<li>Performs other duties as requested by supervisor.</li>
</ul>
 Skills, Knowledge and ExpertiseEducation/Experience:&nbsp; 
<ul>
<li>Previous experience working with children in a babysitting, child care or school setting.</li>
<li>Ability to communicate effectively with adults and children alike.&nbsp;</li>
</ul>
Skills and Competencies: 
<ul>
<li>Child Abuse Prevention (or within 90 days of employment)&nbsp;</li>
<li>Respect in the Workplace (or within 90 days of employment)</li>
<li>Others to be determined</li>
<li>CPR, First Aid, AED</li>
</ul>
 BenefitsWhy work at the Y?&nbsp;The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: &nbsp;
<ul>
<li>Developing your leadership skills in a caring, challenging &amp; diverse working environment.&nbsp;</li>
<li>Exploring a wide range of opportunities as you learn new skills and functions.&nbsp;</li>
<li>Shaping the future of young children while making a difference each day for our communities and each other.&nbsp;</li>
<li>Engaging in YMCA career training programs and working alongside those who have the same passion.&nbsp;</li>
<li>A healthy work/life balance&nbsp;</li>
<li>Comprehensive benefits including:&nbsp;</li>
<li>FREE YMCA Membership for you.&nbsp;</li>
<li>Discount on Specialty Programs like Personal Training and Swimming Lessons.&nbsp;</li>
<li>Discounted or FREE family membership.&nbsp;</li>
<li>Robust Retirement Plan up to 10%. (see eligibility requirement)&nbsp;</li>
<li>Health, Dental, and Vision Benefit Package.&nbsp;</li>
<li>Vacation and Sick Time (PT receive sick time)&nbsp;</li>
</ul>

Child Watch Staff - Daytime and Weekends

<h3>Job Description</h3>
Job Description
Under the supervision of the Membership Director, this person is responsible for providing care of children who participate in the childcare program and maintaining open communication with parents. Child Watch and Club House staff is also responsible for providing exceptional customer service and shall act as a relationship builder with all members, participants, staff, and guests.
 YMCA CHILD WATCH AND CLUB HOUSE
 DUTIES AND RESPONSIBLITIES: 
• Ensure that children and parents are greeted in a pleasant, professional manner.
• Engage children in conversation and activities that will assist in transition anxiety.
• Provide a safe, caring, fun environment for all children, in accordance with our child safety policies.
• Participate and engage in age-appropriate activities with children while maintaining supervision of all children in the program.
• Maintain discipline and order by way of redirection. Contact parents if their child can’t be comforted, is ill, or injured, in accordance with our policies.
• Maintain cleanliness and care of childcare rooms, equipment, and facility.
• Maintain materials and supplies in proper order and restock as necessary. Report to Director if equipment needs repair or replacement. 
• Present a professional manner through a neat and clean appearance. Dress code adherence is required.
• Use proper/appropriate language and tone of voice at all times.
• Communicate both positive and negative behaviors of children in the program to their parents, in privacy, in a constructive manner.
• Communicate with co-workers to ensure supervision is maintained in all areas at all times. 
• Complete accident/incident forms as needed. Communicate incidents to the Director on Duty. Complete behavioral warnings as needed. Notify the Welcome Center/Director on Duty of any emergency, accident, injury, or incident. First aid and CPR certification required within 90 days of hire. 
• Take responsibility for assigned shifts, arranging coverage if unable to be on duty, with approval of Membership Director.
• Attend regular staff meetings as scheduled.
• Fulfill office duties, such as filing, copying, and assisting with mailings, as assigned, during slow periods.
• Present and uphold YMCA of Greater Springfield policies, and demonstrate core values of the YMCA. 
Complete all other duties and responsibilities as assigned. This list of responsibilities is not meant to be all-inclusive and may be adjusted to meet the operational needs.
 QUALIFICATIONS:
• Must be willing to work a flexible schedule, determined by the department supervisor. 
• Must be able to supervise children by sight and sound at all times. 
• Must have good communication skills.

Child Watch and Clubhouse - Scantic Valley Y Branch

<h3>Job Description</h3>
Job Description
Per Diem Activities Assistant | Harriet and Ralph Kaplan Estates - Peabody, MA
Chelsea Jewish Lifecare is a residential and post-acute care provider that consistently delivers high-quality, compassionate care, while focusing on the development of innovative programs and services that enable individuals to live as independently as possible. We are currently seeking an Activities Assistant to join the Resident Life team at the Harriet and Ralph Kaplan Estates in Peabody, MA.
Position Summary:
The Activity Assistant will be involved in the development and implementation of a social and recreational program for residents in our memory care community. Activities include, but are not limited to, the health and wellness, educational/cognitive, creative, sensory motor, and social needs of our residents.
The Activity Assistant position is per-diem.
Primary Responsibilities:
Under the direction of the Resident Life Director, the Activity Assistant will:
<ul>
<li>Work as part of a team to assist in planning, organizing, and implementing a balanced enrichment program for residents with dementia and Alzheimer's disease.</li>
<li>Engage with residents, encouraging, motivating, and escorting them to and from activities.</li>
<li>Use technology to enhance experiences for residents during activities.</li>
<li>Complete initial resident engagement surveys.</li>
<li>Perform some administrative duties.</li>
<li>Provide 1:1 visits with residents who prefer to remain in their apartments.</li>
<li>Communicate with families and employees in a professional manner.</li>
<li>Drive the community van to and from recreational outings, assisting residents with transfers on and off the van.</li>
<li>Complete other tasks as assigned by the Director of Resident Life.</li>
</ul>
Minimum Requirements:
<ul>
<li>Must possess, at a minimum, a high school diploma.</li>
<li>Minimum of 1 year experience working in an assisted living or skilled nursing facility.</li>
<li>Computer literacy in MS Office Suite, including Word, Publisher, Outlook, and Excel.</li>
<li>Must meet company requirements to become an approved driver of our van.</li>
<li>The ability to work one day of the weekend.</li>
<li>While performing the duties associated with this position, the Activity Assistant is required to stand, walk, stoop, crouch, and lift or carry weight up to 50 pounds.</li>
</ul>
Hours: Per-diem
Benefits:
<ul>
<li>Rewarding job within an outstanding and recognized organization</li>
<li>Inclusive company culture</li>
<li>Free Parking</li>
<li>Easily accessible from 128/95/Route 1</li>
<li>Facility Accessible by MBTA Commuter Rail and Bus</li>
</ul>
Apply today and become part of our Chelsea Jewish Lifecare team at Kaplan Estates!
Chelsea Jewish Lifecare is an equal opportunity employer, veterans &amp; disability. All qualified individuals will be considered for employment without regard to race, color, religion, gender, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.
 
Chelsea Jewish Lifecare conducts extensive background checks and professional references for all potential employees. If selected for hire, you must be able to provide a recent physical and required immunizations including fully-vaccinated status for Covid-19.
 Job Posted by ApplicantPro

Activities Assistant (Per Diem)

<h3>Job Description</h3>
Job DescriptionJOB FUNCTION Position Summary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team. &nbsp; Primary Responsibilities:
<ul>
<li>Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;</li>
<li>Educate customers on the safe use of their selected cannabis products;</li>
<li>Check customers' identification documents to verify that they are of legal age;</li>
<li>Process customers' payments using the dispensary / retail POS system;</li>
<li>Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products.&nbsp; </li>
<li>De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise;</li>
<li>Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning;</li>
<li>Full awareness and training on current SOPs and recommending changes and new SOPs</li>
<li>Take inventory of cannabis products and ensure that the sales floor is adequately stocked.</li>
<li>Periodically responsible for inventory tasks, including but not limited to; product transfers, closing counts and deliveries.</li>
<li>Take inventory of non-cannabis products and submit PO’s to ensure inventory is maintained.</li>
<li>Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc. </li>
<li>Will be responsible for cash handling- opening and closing GSA registers;</li>
<li>Will be responsible for opening and closing procedures in the retail space including arming the security system;</li>
<li>Assist with training the team, both medical and adult use GSA’s;</li>
<li>Facilitate employee discounts, and exchanges/returns after collaborating with GM</li>
<li>Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.</li>
<li>&nbsp;Responsible for on-the-floor coaching, and corrective actions. </li>
<li>Support the GM in recruiting, interviewing, and onboarding staff.&nbsp; </li>
<li>Support the GM in performance reviews, and disciplinary action.&nbsp; </li>
<li>Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.</li>
<li>&nbsp;Take initiatives to create and support retail enhancements and related projects.</li>
</ul>
 JOB REQUIREMENTS &amp; QUALIFICATIONS Minimum Experience: 
<ul>
<li>2+ year in Cannabis retail. </li>
<li>3+ years of customer-facing experience in the Retail or Hospitality Industries.</li>
<li>1+ year in leadership position.</li>
<li>Comfortable working with computers, preferably retail POS systems. </li>
<li>Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body. </li>
</ul>
 Preferred Experience: 
<ul>
<li>Ability to speak more than one language (preferably Spanish). </li>
<li>Foundational understanding of sales and upselling of products</li>
</ul>
Soft Skills:
<ul>
<li>Excellent communication &amp; organizational skills&nbsp; </li>
<li>Strong analytical and technology skills. </li>
</ul>
<ul>
<li>Ability to listen well and communicate effectively orally and in writing with various audiences.&nbsp;</li>
</ul>
<ul>
<li>High attention to detail </li>
<li>Unquestioned integrity </li>
<li>High energy with a desire to work in a team-oriented, fast-paced environment</li>
</ul>
 &nbsp;Physical Conditions•Work is performed while standing, sitting and/or walking. •Requires the ability to communicate effectively using speech, vision and hearing. •Requires the use of hands for simple grasping and fine manipulations. •Requires bending, squatting, crawling, climbing, reaching. •Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds •Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.Hours &amp; ConditionsMust be available to work weekdays, weekends, and holidays.&nbsp; Adapt schedule to work alongside the changing demands. &nbsp;OtherAuthorization to work in the United States, or the ability to obtain the same. Must obtain a State Agent Card. Must be a minimum of 21 years of age. Must be and remain compliant with all legal or company regulations for working in the industry. Must pass all required background checks. &nbsp;
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Lead Guest Service Associate- Cannabis

<h3>Job Description</h3>
Job Description
About Us
We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team! 
Our Concierge team members are customer service driven and act as the first point of contact for the property residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service and attention to detail. 
This position reports to the Lead Concierge and will be responsible for greeting clients as they enter the building and assisting with their specific needs. Our ideal candidate has a minimum of 2 years’ experience in the concierge field, hotel, or customer service experience. Pay is commensurate with experience.
Please visit our website at <a href="http://www.mediatemanagement.com" target="_blank">www.mediatemanagement.com</a> to learn more about our company.
Retirees and people returning to the workforce are highly encouraged to apply! 
Duties include but are not limited to:
<ul>
<li>Position requires person to work from 7 am to 3 pm on Saturday and Sunday</li>
<li>Act as liaison between the building and Property Manager and work closely with the Building Superintendent.</li>
<li>Provide access control; use security cameras and patrol building to monitor access points and ensure that the building is secure at all times.</li>
<li>Greet residents/visitors/vendors when they arrive, ensuring guests who do not live on the property are logged into the visitor or vendor log.</li>
<li>Perform applicable administrative tasks like file/log and computer system updates relevant to building operations and maintain shift notes including "pass-on" logs to ensure successful communication through shift changes.</li>
<li>May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Function as clerical support as time or shift coverage permits.</li>
<li>Required to drive, park, and retrieve resident and guest vehicles in a safe, courteous, and timely manner.</li>
<li>Maintain excellent relationships with local restaurants, theaters, and venues. Research current events and happenings in the neighborhood. Make knowledgeable recommendations to residents and their guests.</li>
<li>Capable of procuring reservations, tickets, guest accommodations, museum and gallery exhibit passes.</li>
<li>Assist the Lead Concierge in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager.</li>
<li>Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk.</li>
<li>Coordinate receipt and delivery of incoming and outgoing packages including dry cleaning per the building policy.</li>
<li>Immediately contact emergency maintenance personnel if an emergency maintenance situation develops. </li>
<li>Enters maintenance requests in a timely and effective manner to ensure that resident requests are submitted properly. Follows up on all completed request as requested to ensure resident satisfaction.</li>
<li>In the case of emergency, contact the applicable public service response organization and the Property Manager and follow applicable emergency procedures as directed in the property manual. </li>
<li>Follow procedures, policies, and other important correspondence from HQ. Receive maintenance requests and pass to the appropriate manager in a prompt manner.</li>
<li>Assists with organization, set-up, implementation, and clean-up of all resident events hosted by the community.</li>
<li>Required to remove snow from sidewalks and steps and apply ice melt.</li>
<li>Complete other additional projects as requested by the lead concierge or property manager. </li>
</ul>
Qualifications/Requirements:
<ul>
<li>Must meet the Valet Concierge driving criteria, including a valid driver’s license.</li>
<li>A minimum of 2 years’ customer service experience required.</li>
<li>Must be on time and able to stay awake during the entire shift.</li>
<li>Must be able to stand for long periods of time.</li>
<li>Must have general computer skills to perform administrative and clerical tasks, including time entry.</li>
<li>Ability to drive a manual transmission, highly preferred.</li>
<li>Ability to work with minimal supervision. Self-motivated, reliable individual who can anticipate and resolve issues.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Able to remain calm and attentive, especially during heavy building activity and emergencies</li>
<li>Ability to always maintain a professional demeanor and appearance</li>
<li>Must be able to move, lift, push, or carry objects weighing up to 50 pounds, unassisted.</li>
<li>Must pass background check.</li>
<li>Must be able to provide 3 professional references.</li>
<li>Ability to commute to work location via public transportation as our properties have no on-site parking.</li>
</ul>
Benefits:
<ul>
<li>Employee Assistance Program (EAP) available 24 hours a day on weekdays and weekends to employees and family members</li>
<li>Employee Referral Bonus Program</li>
<li>11 Holidays Paid at time and a half for hours worked</li>
<li>Sick time earned at 1 hour for every 30 hours worked</li>
</ul>
We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.

Valet Concierge (First Shift/Part time/Weekends)

<h3>Job Description</h3>
Job Description
Love making people feel welcome? So do we!
We’d love to meet you! Join the friendly and welcoming team at Hampton by Hilton Plymouth, MA as a Part-Time Front Desk Agent.
As the first smiling face our guests see, you’ll play a key role in making their stay exceptional—from smooth check-ins and check-outs to assisting with questions and special requests. If you're friendly, detail-oriented, and enjoy helping others, this could be the perfect fit.
Also, take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.
Come be a part of something great—where teamwork, service, and a positive atmosphere come together. We can’t wait to welcome you to the Hampton by Hilton family in Plymouth, MA!
Pay: $17 Per Hour
Shift: Part Time - 7am-3pm &amp; 3pm-11pm available 
Keywords: front desk, front desk agent, hotel, hotel worker, hospitality, hotel, guest services 
Responsibilities:
<ul>
<li>Greet guests with a warm and welcoming attitude</li>
<li>Check guests in and out of the hotel</li>
<li>Process payments and maintain accurate records</li>
<li>Respond to guest inquiries and provide helpful information</li>
<li>Resolve guest issues promptly and professionally</li>
<li>Assist with other front desk duties as needed</li>
</ul>
Requirements
<ul>
<li>Prior customer service experience</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to multitask and work in a fast-paced environment</li>
<li>Attention to detail and accuracy</li>
<li>Flexibility to work shifts including evenings, weekends, and holidays</li>
<li>Previous hotel experience is a PLUS but not necessary </li>
<li>PEP experience is a PLUS but not necessary </li>
</ul>
Benefits
<ul>
<li>Brand Wide Room Discounts </li>
<li>Company Wide Room Discount Program </li>
<li>Referral Bonus Incentive </li>
<li>Retention Bonus Incentive </li>
<li>Annual Review Program </li>
<li>Extensive Room for Growth </li>
<li>Paid Training </li>
</ul>

Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

<h3>Job Description</h3>
Job DescriptionDescription:
Are you passionate about providing exceptional service and creating memorable experiences for guests? We're looking for a friendly and outgoing individual to join our team as a part-time Guest Service Agent (weekends mandatory). As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you!
 
About us:
The Courtyard by Marriott is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord, we take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
 
Responsibilities:
· Deliver professional and courteous guest service, ensuring guests feel welcomed and valued throughout their stay.
· Extend a warm greeting to arriving guests, creating a positive first impression of the hotel.
· Handle telephone inquiries with courtesy and efficiency, providing helpful information regarding hotel services, guest registration, local attractions, and travel directions.
· Efficiently manage guest reservations, including generating, confirming, canceling, and modifying bookings as needed.
· Maintain accurate records of room availability and guest accounts, ensuring seamless check-in and check-out processes.
· Provide assistance to guests with luggage upon arrival and departure, offering personalized service to enhance their experience.
· Handle billing transactions with precision, including computing bills, processing payments, and providing change when necessary.
· Assist guests in making reservations for restaurant dining, transportation, or entertainment, ensuring a seamless experience.
· Promote current hotel and franchise marketing programs to enhance guest satisfaction and loyalty.
· Complete daily shift responsibilities checklist to ensure all tasks are completed efficiently and accurately.
· Demonstrate effective teamwork skills, fostering positive relationships and collaboration within a diverse team environment.
Requirements:
Essential Behavior Requirements 
- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. 
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations. 
 
Minimum Qualifications
- Education or Experience- High school diploma or GED equivalent; no prior experience is required.
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. 
 
Physical Requirements
- Ability to pass pre-employment drug test and background check
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

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