<h3>Job Description</h3>
Job Description
We are looking for a dynamic Credit Manager to lead and inspire a team of credit and cash application professionals at our office in Worcester County. In this role, you will oversee credit management, new account setups, and cash application processes while fostering collaboration with internal departments and external partners. This position is ideal for a results-driven leader with a passion for optimizing financial operations in a fast-paced environment.
 
Responsibilities:
• Oversee and mentor a team of 12, including credit associates and cash application staff, to ensure smooth and effective financial operations.
• Build and maintain strong relationships with internal teams and external clients to facilitate billing, deductions management, payment resolution, and account reconciliation.
• Manage multiple priorities while coaching and empowering your team to achieve shared goals.
• Provide senior management with detailed reporting metrics and regular updates on portfolio performance and challenges.
• Collaborate with IT teams to enhance automation within the cash application process.
• Drive consistent improvement in credit management strategies for both small-scale and larger corporate accounts.
• Develop and implement processes to streamline new account setups and ensure compliance with company policies.
• Represent the department in cross-functional initiatives to align credit strategies with broader business objectives.
 
**For immediate consideration please reach out to me asap! 508-205-2127- Eric Lebow** 
• Bachelor’s degree and at least 5 years of experience managing a credit department in a high-volume, fast-paced environment.
• Proven expertise in consumer goods manufacturing, distribution, wholesale, or related industries such as supermarket retail or direct store delivery.
• Strong communication and negotiation skills, combined with excellent analytical abilities for problem-solving.
• Demonstrated leadership experience, including managing teams in a minimally structured environment.
• Proficiency in Office tools, particularly Excel and Word; experience with AS400 systems is a plus.
• Background in B2B collections, accounts receivable, and credit portfolio management.
• Familiarity with the local community and ability to work effectively with diverse stakeholders.
 
**For immediate consideration please reach out to me asap! 508-205-2127- Eric Lebow**

Credit Manager

<h3>Job Description</h3>
Job Description
UDR, Inc. and its affiliated companies are seeking a Floating Resident Service Manager to be based at Ridge at Blue Hills, our community (186 homes) located in Braintree, MA. Saturdays required.
$32-$34/hour pay range.
GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist. 
ESSENTIAL FUNCTIONS: 
Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “show” apartments to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. 2. Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. 3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed. 4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests. 5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities. 2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel (if applicable) Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: 
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building. 2. Hire and train new staff and develop staff to maximize potential. 3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 4. Approve time records and requests for time off.
Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: 
1. Manage vendor keys according to UDR’s policies and procedures. 2. Source new vendors as needed in order to maintain community appearance and resident services. 3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. 
Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 
1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. 2. Review, monitor, administrate and sign leases as required and needed. 3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures. 4. Plan and manage all community events. 5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc. 6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 8. Smart Rent Management and Package and Parcel Management. 9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”. 12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests. 13. Develop and maintain emergency action procedures for the properties. 14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 16. Comply with all Company policies and procedures related to employment. 17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 18. Perform other duties as assigned or needed.
 PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues. 
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning. 
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required. Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism. Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials. 
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE: 
1. Bachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 3. Minimum of two years’ management or supervisory experience is required. 4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 5. Must have and maintain a valid driver’s license unless otherwise noted.
#LI-KS1
#ZR

Resident Services Manager

<h3>Job Description</h3>
Job Description
For consideration, please reach out to&nbsp;Jennifer Lavoie&nbsp;as soon as possible, ensure to include your most current resume when you apply.&nbsp;Connect with me on LinkedIn&nbsp;at Jennifer Lavoie!
 
If you currently work with a recruiter from Robert Half Finance &amp; Accounting recruiter, please contact them directly.
 
We are looking for a skilled Finance Manager to join our client. This role is very hands on in nature being a smaller organization which focuses on overseeing financial operations, including budgeting, audits, payroll, and grant management, while ensuring compliance with regulations and principles. The ideal candidate will bring ownership of the financials, a detail-oriented mindset, and a collaborative approach to support both the organization and its diverse projects. This role is replacing someone who is retiring in the fall so no experience in grants is required, just someone who can learn it quickly from the person retiring. 
 
This role has 2 hybrid days once trained and an exceptional benefits package!!! Excellent work life balance as well!
 
Responsibilities:
• Manage the organization's fiscal operations, including supervising administrative staff and overseeing multiple cost centers.
• Maintain accurate general and subsidiary ledgers, reconcile cash accounts, and prepare monthly financial statements.
• Assist in developing the annual budget, calculate indirect cost proposals, and lead the annual audit process.
• Perform financial analysis, forecasting, and prepare quarterly and annual payroll returns.
• Monitor grant and special project accounts, ensuring compliance with regulations and maintaining financial and contractual accuracy.
• Prepare reimbursement requests for grants and contracts, and maintain detailed spreadsheets for program funds.
• Support the Executive Director in administering state and federal grant programs and ensuring adherence to financial guidelines.
• Provide administrative assistance to planning and solid waste management staff as needed.
• Participate in occasional meetings during office hours, with some evening commitments as required.
• Proficiency in accounting software such as QuickBooks.
• Someone who can own the full financials for a small business and manage 2 individuals, very hands on role.
• Excellent attention to detail, mathematical skills, and both written and verbal communication abilities.
• Demonstrated ability to work independently and collaboratively within a team.
• Prior experience in financial statement preparation, forecasting, and month-end closing processes.
• Familiarity with auditing practices and budget processes is preferred.

Controller

<h3>Job Description</h3>
Job DescriptionWe are looking for a highly skilled Systems Engineer to join our team in Boston, Massachusetts. This is a Contract-to-permanent position requiring onsite work, five days a week. The ideal candidate will oversee the VMware environment, manage virtualization infrastructure, and contribute to disaster recovery and storage solutions. Responsibilities: • Manage and administer VMware servers, including virtual desktops and host infrastructure. • Oversee backup solutions using Veeam and Dell Data Domain technologies. • Perform storage management, including Flash Storage and Legacy Unity Arrays. • Configure and maintain NVIDIA modules for virtual desktop provisioning and remote meeting capabilities. • Implement and monitor patching for servers and host systems, ensuring ongoing security and performance. • Provide networking support, including physical cabling and virtual network troubleshooting. • Collaborate on disaster recovery projects, including data center operations in Andover. • Maintain server environments and troubleshoot issues as they arise. • Occasionally assist with help desk tasks and provide off-hours support when necessary. • Ensure compliance with all operational standards and assist in physical wiring tasks as needed.• Minimum of 5 years of experience in systems engineering or related field. • Proficiency with VMware technologies and virtualization infrastructure. • Hands-on experience with backup solutions such as Veeam and Dell Data Domain. • Familiarity with storage systems, including Flash Storage and Unity Arrays. • Knowledge of NVIDIA modules and their application in virtual desktop environments. • Strong understanding of networking concepts, both physical and virtual. • Ability to manage disaster recovery operations and contribute to business continuity planning. • Must possess a valid driver’s license and be able to travel occasionally to assist with data center operations.

Systems Engineer

<h3>Job Description</h3>
Job Description
We have an immediate need for an Accounting Manager level finance professional to join a best-in-class consulting firm. The Accounting Manager / Accounting Consultant will provide industry expertise to a wide ranging client base within the manufacturing, construction and services industries. 
The ideal candidate will have 7+ years of corporate accounting experience with exposure to the General Ledger, AP, AR, Payroll, Audit and Payroll functions. Experience with Cost Accounting or WIP reporting is strongly desired, but not mandatory. The Accounting Manager / Accounting Consultant will partner with senior management in multiple client locations in a very hands-on capacity. 
The Accounting Consultant should have prior experience with the monthly close process, cost accounting, inventory reporting, P&amp; L generation, KPI reporting and all levels of the budgeting process.
An accounting degree is needed at minimum with strong desire for a CPA. 
This is a client facing position and will require a strong communication skillset.
Large corporate experience is ideal, in addition to large ERP systems such as SAP, NetSuite, Oracle and Sage. ERP implementation experience is a plus. 
 
For immediate consideration, Accounting Manager / Accounting Consultants can reach out directly to Robert LePage at 508-205-2123.
Responsibilities:
• Supervise and manage a team of five accounting specialists, including permanent billers, a senior accountant, and part-time accounts payable and receivable clerks.
• Oversee and execute month-end, quarter-end, and year-end closing processes to ensure timely and accurate financial reporting.
• Prepare financial statements and support audit processes, ensuring compliance with organizational and regulatory standards.
• Develop, monitor, and analyze budgets, forecasts, and variance reports to guide financial decision-making.
• Utilize advanced Excel skills to manage and analyze complex financial data.
• Implement and maintain accounting entries while ensuring accuracy and adherence to company policies.
• Manage asset and equipment inventory, ensuring accurate tracking and reporting.
• Collaborate with leadership to provide insights and recommendations on financial operations and strategies.
• Ensure the proper operation and tracking of manufacturing equipment within the financial framework.
• Bachelor’s degree in Accounting, Finance, or a related field. CPA is desired.
• At least 8 years of progressive accounting experience, including leadership roles managing finance teams.
• Proven experience within service industries such as legal services, consulting, engineering, or architecture, with a focus on attention to detail.
• Demonstrated ability to lead and manage a team effectively, fostering collaboration and productivity.
• Expertise in month-end, quarter-end, and year-end closing processes, as well as financial statement preparation.
• Proficiency in budgeting, forecasting, and variance analysis.
• Advanced Excel skills, with the ability to work with complex datasets.
• Familiarity with tools such as Dealer Track and inventory management systems.

Accounting Manager/Supervisor

<h3>Job Description</h3>
Job Description
Robert half is working with a highly respected firm on the North Shore seeking a Billing/AR Specialist to join its team. This is a permanent role, open due to business growth, reporting into the CFO. This job opportunity for a Billing Specialist would mostly be an office-based position.
 
My client is looking for a candidate with at least 3 years of professional billing or accounts receivable experience. Above average Excel skills are required. The selected candidate must also have experience in other aspects of accounting and the Billing Specialist must also have strong client communication skills.
 
A degree is preferred but not required.
 
For the selected candidate our client is looking to offer a starting base salary around $70-80K. The benefits are very competitive and there's growth potential.
 
If interested and qualified please apply to this listing, or email Bill.Nichols@roberthalf. Thanks!
• Minimum of 3 years of experience in billing or accounts receivable, demonstrating attention to detail. • Proficiency in Microsoft Excel, including advanced functions. • Familiarity with computerized billing systems and related software. • Strong communication skills for effective client interaction. • Ability to manage multiple tasks and deadlines in a fast-paced environment. • Solid understanding of accounting principles and practices. • A degree in accounting or a related field is preferred but not required. • High level of accuracy and attention to detail in financial processes.

Billing/AR Administrator - North Shore

<h3>Job Description</h3>
Job Description
**Junior Accountant** Our client is seeking a detail-oriented and proactive Junior Accountant to join their growing accounting team, supporting general ledger management and treasury tasks in a mission-driven organization. In this role, you’ll play a key part in preparing journal entries, reconciling accounts, maintaining financial schedules, and contributing to the monthly close process, while also assisting with audits and tax filings. You’ll collaborate closely with finance leadership to manage bank account details and implement process improvements that enhance efficiency. ((Boston, Hybrid, Up to $70K))
 
** Bachelors degree in accounting, business or related field 
** 1-3+ years of accounting experience
** Experience with GL accounting 
** Technically proficient in Microsoft Office Suites and Workday or any ERP 
 
** Bachelors degree in accounting, business or related field
** 1-3+ years of accounting experience
** Experience with GL accounting
** Technically proficient in Microsoft Office Suites and Workday or any ERP

Junior Accountant

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Audit Manager to join our team on a contract basis in Burlington, Massachusetts. In this role, you will play a critical part in supporting testing and audits related to revenue cycle processes and project cost-based accounting. The position requires on-site presence three days per week and offers an opportunity to work in a dynamic environment focused on compliance and financial accuracy. Responsibilities: • Oversee the execution of revenue cycle audits, ensuring all processes comply with established standards. • Conduct testing related to project cost-based accounting and percentage-of-completion revenue recognition. • Evaluate internal controls and identify any deficiencies, providing detailed documentation. • Collaborate with cross-functional teams to ensure compliance with financial reporting requirements. • Develop and implement audit plans, ensuring timely and accurate completion. • Utilize accounting software systems such as CaseWare, CCH ProSystem Fx, and CCH Sales Tax. • Provide guidance on audit programs and engagement processes to enhance overall efficiency. • Monitor budget processes related to audit and financial compliance projects. • Review and refine audit engagement documentation to meet regulatory and organizational standards. • Analyze financial data to identify trends and recommend improvements to internal controls.• Proven experience in auditing, with a focus on revenue cycle processes and accounting functions. • Familiarity with project cost-based accounting and percentage-of-completion revenue recognition. • Proficiency in accounting software systems such as CaseWare, CCH ProSystem Fx, and CCH Sales Tax. • Strong knowledge of audit programs, plans, and engagement processes. • Exceptional analytical skills and attention to detail. • Ability to evaluate internal controls and document deficiencies effectively. • Excellent communication skills to collaborate with cross-functional teams. • Previous experience with budget processes and financial compliance is preferred.

Audit Manager

<h3>Job Description</h3>
Job Description
Mid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts’ South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of Massachusetts.
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The CDL Driver I delivers materials to job site, inspects and maintains truck, reports shortages and claims to supervisor and assists in loading and storing of materials. Typically, driving a truck with a capacity of more than three tons, but may be a less experienced CDL or tractor trailer driver.What you will do • Operate safely. • Participate in a positive work environment. • Maintain a current Class A or B Commercial Driver’s License as required. • Prepare DOT required log of time on duty and driving. • Organize and secure load. • Assist forklift operators when loading. • Check orders for accuracy. • Deliver and unload materials to customers’ satisfaction. • Complete daily equipment pre-inspection. • Record all merchandise that is returned by truck, assist in unloading material returned for credit. • Follow guidelines established by the Department of Transportation. • Provide excellent customer service. • Relay messages sent by customers while on job. • Assist supervisor, other employees and other work areas, as assigned. • Assist in maintaining good housekeeping in yard and warehouse. • Comply with all company policies and guidelines. • Operate truck mounted forklift safely and efficently. • Maintain cleanliness of truck. • Participate in and complete assigned trainings.Required For All Jobs • Perform other duties as assigned. • Comply with all policies and standards. • Adheres to Company’s commitment to workplace safety.Education Qualifications • High School Diploma or GED required. Experience Qualifications • CDL experience preferred • Basic CDL experience with flat beds and/or tractor trailers required. • 1-3 years CDL experience required for interstate commerceSkills and Abilities • Ability to do basic math, read orders, write instructions and complete forms. • Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills. • Ability to deal constructively with conflict and recognize potential problems. • Maintain current operator’s license and meet company driver qualification requirements. • Knowledge and ability to use safe lifting techniques. • Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications). Licenses and Certifications • Class A CDL License required. • Class B CDL License required.Additional Potential Opportunities based on experience: • CDL Driver II • CDL Long haul • CDL Wide Load • CDL Driver Boom Crane • Non-CDL Driver I • Non-CDL Driver II
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Mid-Cape, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

CDL Driver I

<h3>Job Description</h3>
Job Description
Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Union Place, our apartment community (300 homes) located in Franklin, MA.
Pay range: $25-$27/hour.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS: 
Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks.
Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers.
Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. 
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. 
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE: 
1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver’s license unless otherwise noted.

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