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<h3>Job Description</h3>
Job DescriptionDescription:
Sullivan Tire, an employee-owned company, currently has an opportunity to be a Sales &amp; Service Writer. The Sales and Service Writer will be a customer service focused individual.
 
Responsibilities:
<ul>
<li>Greet customers, fulfill needs, and build a loyal customer base.</li>
<li>Foster a positive and friendly environment</li>
<li>Provide customers with product information, schedule appointments, and handle their tire and auto service needs</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent</li>
<li>Customer service experience in a retail environment </li>
<li>Strong telephone skills </li>
<li>Understanding the tire and auto service industry is a plus</li>
<li>Dependable Transportation</li>
<li>A proven sales track record in an automotive environment is a plus</li>
</ul>
Benefits:
<ul>
<li>Health Insurance- including Medical, Vision, and Dental</li>
<li>Life and Disability Insurance</li>
<li>Paid Holidays, Personal Time, and Vacation Time</li>
<li>Discounted Services</li>
<li>Employee Owned! ESOP Retirement Plan</li>
<li>Flexible Spending</li>
<li>401(k) with Company Match</li>
<li>Tuition Reimbursement</li>
</ul>
EEO Statement
Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!

Sales & Service Writer

<h3>Job Description</h3>
Job DescriptionJob Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Business Development Manager Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. &nbsp; Job Description We are currently seeking an experienced, motivated, and energetic professional to manage our BDC Department. The Business Development Manager helps grow the business by responding to business leads and developing relationships to promote sales for the dealership.&nbsp; He or she may be technically savvy as well to help communicate in a clear and efficient way with consumers using their preferred method of communication. This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and monitors team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. &nbsp; Responsibilities Manages all incoming sales and service appointment queries (either phone or internet) by Develops viable sales forecasts and associated sales strategies Hires, trains, and monitors team member performance Helps promote the dealership online via Social Media outlets Assists sales staff to manage deals from start to finish Respond to new leads and communicate effectively with customers within established time frames Provides timely and accurate reports on all sales activities as needed Perform customer follow-up to unsold customers to maximize all selling opportunities Maintain a sold customer follow-up system to encourage repeat and referral business Performs other duties as assigned Job Requirement:&nbsp; Automotive BDC/Internet management experience High school diploma or GED Basic knowledge of CRM system, lead providers and website backend tools preferred Highly Professional and dependable Working knowledge of the automotive industry a plus Strong organizational and time management skills Strong computer and internet skills, including Microsoft Office suite Dealership and Reynolds and Reynolds experience a plus Outstanding communication skills Professional appearance and work ethic Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!

BDC Manager

<h3>Job Description</h3>
Job Description
Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.
On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services. This is an opportunity for a serious advisor who has the ability to work in one of the busiest service departments in the region.&nbsp;
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Pay Range: $70,000 up to $120,000 with base plus commission.&nbsp;
<ul>
<li>Compensation varies based on experience, sales performance, CSI scores, training level, and overall productivity.&nbsp;</li>
</ul>
Benefits
<ul>
<li>Competitive pay</li>
<li>Employee Discounts</li>
<li>Hands on Training</li>
<li>Paid Time Off</li>
<li>Flexible Spending Account</li>
<li>401k&nbsp;</li>
<li>Health &amp; Dental Benefits</li>
</ul>
Responsibilities
<ul>
<li>Greet customers promptly</li>
<li>Obtain customer and vehicle information</li>
<li>Clearly report all vehicle symptoms as described by the customer</li>
<li>Determine and recommend maintenance base on age, mileage and history of vehicle</li>
<li>Prepare a complete and accurate estimate of cost for labor and parts</li>
<li>Establish follow up time</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Verify that the final invoice reconciles with the work performed on the repair order</li>
<li>Explain all completed work and charges to customers</li>
</ul>
Qualifications
<ul>
<li>1-2 year of prior automotive experience preferred&nbsp;</li>
<li>Proven record of achieving exceptional customer satisfaction</li>
<li>Past experience as a service advisor, assistant lane manager or service consultant preferred</li>
<li>Very energetic personality&nbsp;</li>
<li>A desire for a long-term career with a growing organization</li>
<li>Personal and professional integrity</li>
<li>Computer skills and willingness to learn new programs</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Automotive Service Advisor

<h3>Job Description</h3>
Job Description
We are looking for an experienced Service Writer to join the team at Planet Honda in Tilton, New Hampshire. This is a full-time, salary position and the successful candidate will be an individual contributor who is passionate about customer service. The ideal candidate will have a professional attitude, excellent interpersonal and communication skills, as well as a strong knowledge of the automotive industry. Annual income from $60,000-$100,000!&nbsp; Compensation &amp; Benefits: Planet Honda offers a competitive salary along with a full benefits package that includes health, dental, and vision insurance, 401K, and vacation time. Responsibilities: • Offer superior customer service to all clients • Assess customer service requirements and address additional concerns • Schedule service appointments and coordinate follow-up • Perform service write ups and document services accordingly • Track and record customer and repair orders for processing • Generating sales • Resolve customer complaints and service issues in a timely manner • Develop and maintain relationships with customers • Adhere to company policies Requirements: • High school diploma or equivalent • Automotive Service Advisor experience • Excellent customer service and interpersonal skills • Ability to multitask and prioritize • Proficient in computer systems • Strong organizational and problem-solving skills • Ability to handle high-pressure situations EEOC Statement Planet Honda is an Equal Opportunity employer and pledges to adhere to all national, state, and local laws related to the nondiscrimination against applicants and employees with regard to race, color, religion, age, sex, sexual orientation, national origin, veteran status, disability, or any other basis.

Service Writer

<h3>Job Description</h3>
Job DescriptionJob Summary: We are looking for a&nbsp;Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.&nbsp;Benefits
<ul>
<li>Competitive Pay</li>
<li>Blue Cross Blue Shield Medical and Dental on Day 1 of Employment</li>
<li>401K after 90 days</li>
<li>Vacation Time</li>
<li>Paid Time Off</li>
<li>Sick Time</li>
<li>Paid Training</li>
<li>Career Advancement Opportunities</li>
</ul>
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
<li>Oversee and participate in quality control</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Valid commercial driver’s license &amp; clean driving record</li>
<li>Accredited training in service advisor skills, customer satisfaction, and quality control</li>
<li>Automotive service advisor experience</li>
<li>Ability to read, write and speak English fluently&nbsp;</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Proficient use of computers/business machines</li>
<li>Multitasking skills </li>
</ul>
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Advisor

<h3>Job Description</h3>
Job Description
Franklin Ford is seeking a dedicated and customer-focused Automotive Service Advisor to join our team in Franklin, MA. In this role, you will be the key liaison between our customers and our service technicians, ensuring an exceptional service experience and effective communication throughout the vehicle maintenance and repair process.
Responsibilities
<ul>
<li>Greet customers promptly and professionally, identifying their vehicle service needs.</li>
<li>Provide accurate estimates and explain recommended services to customers clearly.</li>
<li>Coordinate with service technicians to schedule appointments and prioritize repairs.</li>
<li>Maintain detailed service records and process payments efficiently.</li>
<li>Follow up with customers to ensure satisfaction and encourage repeat business.</li>
<li>Stay up-to-date with automotive technology and service procedures.</li>
</ul>
Requirements
<ul>
<li>Proven experience as an Automotive Service Advisor or similar customer service role in the automotive industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational and multitasking abilities.</li>
<li>Basic understanding of vehicle maintenance and repair processes.</li>
<li>Ability to work in a fast-paced environment and handle customer concerns professionally.</li>
<li>High school diploma or equivalent; additional certification is a plus.</li>
</ul>
Benefits
<ul>
<li>Competitive salary range of $50,000.00 - $120,000.00 per year, paid weekly.</li>
<li>Opportunities for professional development and training.</li>
<li>Supportive team environment at a reputable automotive company.</li>
<li>Health, dental, and retirement benefits available.</li>
</ul>
About the Company
Franklin Ford is a trusted automotive dealership located in Franklin, MA, committed to providing outstanding service and quality vehicles to our community. We pride ourselves on our customer-focused approach and our dedication to excellence in every aspect of our business.
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<h3>Job Description</h3>
Job Description
Parts Manager
Sentry West Mazda
940 Boston Turnpike (Route 9) Shrewsbury MA
At Sentry West Mazda, our Parts Department is a crucial part of our success, ensuring that our service and sales operations run smoothly. We are seeking either an existing Parts Manager in a smaller store or an ambitious Assistant Parts Manager who is eager to grow and has the potential to step into a Parts Manager role. 
The Parts Manager is responsible to oversee daily operations, including managing inventory, coordinating with the service department, and ensuring customer satisfaction. This is a dynamic role with hands-on responsibilities, offering a great opportunity for career advancement. The ideal candidate will have a passion for the automotive industry, a commitment to excellent customer service, and the drive to build upon the strong foundation built by our current Parts Manager.
Key Responsibilities:
- Daily operations of the Parts Department
- Help manage inventory levels, including ordering, receiving, and organizing parts
- Ensure that parts are available and ready for service technicians in a timely manner
- Collaborate with the service team to ensure accurate and efficient parts usage
- Provide exceptional customer service to both internal and external customers
- Process orders, returns, and warranty claims promptly and accurately
- Assist in maintaining accurate records of all parts transactions
- Stay updated on Mazda product lines, parts, and services
- Train and mentor staff in the Parts Department
- Coordinate with the service director and general manager on any items/projects/tasks as needed
Qualifications:
- 5+ years of experience in an auto dealership parts department (Mazda experience preferred but not required)
- Knowledge of automotive parts, inventory management, and dealership processes
- Strong organizational skills with attention to detail
- Excellent communication and customer service skills
- Proficiency with parts management software and basic computer skills
- Ability to multitask and work in a fast-paced environment
- A positive, team-oriented attitude with a desire for career growth
Why Join Us?
- Opportunity to advance into the Parts Manager role within the next few years
- Competitive salary and benefits package
- Employee discounts on Mazda vehicles and parts
- Ongoing training and development opportunities
- Supportive team culture in a fast-growing dealership
Benefits
· Industry-leading benefits include health &amp; dental, short &amp; long term disability insurance, life insurance, paid vacation, and 401(k) plan
· Women and men are both encouraged to apply. We are an equal opportunity employer.
· A valid drivers’ license is required.
· Sentry strives to maintain a drug free workplace. All offers of employment contingent on a drug screen for substances illegal in the state of Massachusetts
How to Apply:
If you're ready to take the next step in your automotive career and have a vision of becoming a future Parts Manager, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in the role.

Parts Manager

<h3>Job Description</h3>
Job DescriptionAre you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission based compensation, depending on experience, with a career path to grow. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
 
Responsibilities
<ul>
<li>Oversee service orders and flow of drive lane</li>
<li>Ensure that customers receive prompt, courteous, and effective service</li>
<li>Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer</li>
<li>Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled</li>
<li>Ensure the daily inventory of technicians' time is consistently sold to service customers</li>
<li>Distribute work between technicians efficiently</li>
<li>Answer technical questions about vehicle problems, warranties, services, and repairs</li>
<li>Maintain Customer Happiness scores at or above company standards</li>
<li>Assist in diagnosing vehicle problems; order parts and tools as necessary</li>
<li>Oversee administration of warranty claims as well as training and supervising of the service department</li>
<li>Set schedules and assigns tasks to service department employees</li>
<li>Reinforces company policies and adheres to company standards</li>
<li>Encourages compliance with applicable laws and regulations</li>
<li>Maintain a good working relationship with factory(s) and foster positive employee relations</li>
<li>Collaborate with upper management to make service department hiring and discipline decisions</li>
</ul>
Qualifications
<ul>
<li>Excellent organizational skills</li>
<li>Demonstrated ability to manage others</li>
<li>Time management skills</li>
<li>Fantastic communication skills with your customers</li>
<li>Professional, well-groomed personal appearance</li>
<li>Consistent record of service and sales success</li>
<li>Strong record of positive customer satisfaction results</li>
<li>Team-oriented and self-motivated</li>
<li>Able to work with little supervision</li>
<li>Clean driving record and valid driver’s license</li>
</ul>
Benefits
<ul>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>401K Plan + Match</li>
<li>Paid time off and vacation</li>
<li>Short/Long Term Disability/Flex/Life</li>
<li>Growth opportunities</li>
</ul>

Dealership Service Advisor - Key Buick GMC of Rochester

<h3>Job Description</h3>
Job Description
Auto Advisors is a car-buying service offered to members of participating credit unions. The Advisor's role is to qualify buyers, who are referred by the credit union, and then set an appointment to meet at a dealer where they will get below-market pricing on the new or used vehicle of their choice, fair trade-in values, and preferential credit union financing. All in a hassle and haggle-free environment.
Although Advisors are full time employees of our company, they share office space in our credit union partner's branch offices, and then drive to meet the members at the dealers to purchase the new or used vehicle. We are not a car dealer. We simply facilitate the process.
The Auto Advisor position requires someone who...
<ul>
<li>Can build and maintain relationships</li>
<li>Has a good work ethic and can work independently</li>
<li>Is self-motivated and a good communicator</li>
</ul>
The ideal candidate has a minimum of one year in automotive retail, automotive Internet/BDC sales, or related experience!
Candidates should possess:
<ul>
<li>Excellent interpersonal skills</li>
<li>Open and honest personality</li>
<li>Ability to adapt and to learn quickly</li>
<li>A valid driver's license and a good reliable car</li>
</ul>
Love the car business, but hate the hours and the grind? This is the perfect job for the self-motivated individual and is extremely satisfying as we help consumers navigate the daunting car selling process they encounter at dealerships.
Compensation ranges from $38,000 -75,000/yr, but the ceiling is up to you. Auto Advisors offers a competitive compensation package including a company matched retirement plan and health insurance.
Company DescriptionThe Auto Advisor Program has one mission in mind: helping consumers get a fair and competitive transaction price on a new or used vehicle, while financing directly with their credit union! Since the purchase of a vehicle is one of the largest purchases we make, it's important to make a smart financial decision. We show our credit union members how to do that. Purchasing a new or used vehicle is one of the most significant purchases you may make. For such an important transaction, you should make sure that you are buying the right vehicle at the absolute best price." 
<h3>Company Description</h3>
The Auto Advisor Program has one mission in mind: helping consumers get a fair and competitive transaction price on a new or used vehicle, while financing directly with their credit union! Since the purchase of a vehicle is one of the largest purchases we make, it's important to make a smart financial decision. We show our credit union members how to do that. Purchasing a new or used vehicle is one of the most significant purchases you may make. For such an important transaction, you should make sure that you are buying the right vehicle at the absolute best price."

Auto Advisor - Car buying concierge

<h3>Job Description</h3>
Job Description
Job Title: Service Supervisor
Job Type: Full-Time | On-Site |40 Hours
Location: Billerica, MA
Job Overview:
As the Service Supervisor, you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills.
Major Responsibilities: 
<ul>
<li>Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations.</li>
<li>Supervise service technicians.</li>
<li>Answers phone calls and provide parts quotes.</li>
<li>Generates work orders for parts sold.</li>
<li>Pulls parts from inventory and brings to shipping to send to customers.</li>
<li>Communicates directly with customers to explain service needs, timelines, and costs.</li>
<li>Assigns and tracks daily repair orders and maintenance schedules.</li>
<li>Performs diagnostics and assists with complex repairs as needed.</li>
<li>Ensures that all work meets quality, safety, and compliance standards.</li>
<li>Maintains complete and accurate service records, logs, and warranty documentation.</li>
<li>Handles warranty authorization and claims.</li>
<li>Manages parts warehouse, ordering, and service inventory.</li>
<li>Collaborate with engineering and production teams to resolve recurring issues.</li>
<li>Provides technical support to customers as needed.</li>
<li>Trains team members and conducts performance reviews.</li>
</ul>
Qualifications:
<ul>
<li>High School Degree or equivalent.</li>
<li>Technical degree or trade certification is a plus.</li>
<li>3+ years of automotive or vehicle maintenance/service experience.</li>
<li>Proficiency with service tracking software and Microsoft Office.</li>
<li>Supervisory or team lead experience is required.</li>
<li>Experience as a service writer, service advisor, or in a customer-facing repair role.</li>
<li>Strong mechanical knowledge of vehicle systems (electric, mechanical, hydraulic).</li>
<li>Superior customer service skills.</li>
<li>Excellent communication and interpersonal skills. </li>
<li>Valid Massachusetts driver’s license.</li>
<li>Experience in low-volume or specialty vehicle manufacturing.</li>
<li>Knowledge of OSHA and Massachusetts workplace safety standards.</li>
</ul>

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