<h3>Job Description</h3>
Job Description
Mission Summary:
As a seasoned expert in Perception Capabilities, you'll field cutting-edge software products and solutions using state-of-the-art computer vision and deep learning. Your breadth of experience spans critical problem areas like detection, classification, segmentation, and tracking, along with essential supporting functions such as data engines, labeling policies, training pipelines, model optimization, simulation, and testing. You're driven by seeing your work significantly impact the product, taking initiative and owning outcomes.
You're eager to apply these skills to the perception stack of self-driving vehicles. You understand the unique challenges of safety-critical, open-world applications and are committed to ensuring engineering excellence and rigorous evaluation.
You'll devise creative solutions to complex problems, collaborating with interdisciplinary, capability-focused teams across the organization to design, implement, and validate end-to-end solutions.
What you'll be doing:
<ul>
<li>Lead the development and implementation of solutions that span across perception components and directly interface with downstream modules in the autonomy system.</li>
<li>Analyze the performance of the perception subsystem to proactively identify potential limitations with respect to a set of system-level capabilities. Document potential hazards and lead the cross-team efforts to eliminate or mitigate them.</li>
<li>Collaborate on innovative solutions to address "long tail" challenges. For example, developing techniques for synthetic data generation, advanced data mining, or leveraging language embeddings in our onboard models.</li>
<li>Depending on your background and interests, you may also help optimize and deploy models to the vehicle, ensuring they operate within the constraints of our onboard hardware and meet our functional requirements and interface specifications.</li>
<li>Interface with systems and safety engineers, test engineers, and data analysts to ensure appropriate requirements, test coverage, and performance metrics</li>
</ul>
What We're Looking for:
<ul>
<li>Master's or Ph.D. in Machine Learning, Computer Science, Robotics, or a related field; or equivalent industry experience</li>
<li>Strong leadership skills in executing large, complex technical initiatives</li>
<li>Track record of successful interdisciplinary work and product-focused engineering</li>
<li>Broad understanding of Deep Learning algorithms, architectures, and applications</li>
<li>Experience designing, training, and analyzing neural networks for applications relevant to perception</li>
<li>Fluency in Python, including common libraries for deep learning (PyTorch), scientific computing, and data analysis and visualization</li>
<li>Advanced knowledge of software engineering principles, including software design, source control management, build processes, code reviews, and testing methods </li>
<li>Excellent communication and interpersonal skills</li>
<li>Experience mentoring and leading others</li>
</ul>
Bonus Points:
<ul>
<li>Experience shipping a "real" product and balancing ongoing support with next-generation innovation</li>
<li>Experience developing safety-critical products or components</li>
<li>Publications in relevant conferences (CVPR, ICML, NeurIPS, etc.)</li>
<li>Strong programming skills in C++ and/or CUDA programming</li>
<li>Experience with TensorRT and model quantization</li>
</ul>
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. 
Candidates for certain positions are eligible to participate in Motional's benefits program. Motional's benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more. 
Salary Range$200,000—$285,000 USD
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We're driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We're creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it's not only good for our business, it's the right thing to do. 
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We're driven to scale; we're moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit <a href="http://www.Motional.com" target="_blank">www.Motional.com</a> and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.

Staff/Principal Engineer - Perception Capabilities

<h3>Job Description</h3>
Job Description
We are committed to You and Your Patients
Work in YOUR Neighborhood and give back to YOUR Community. BAYADA Home Health Care has an immediate need for Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs) to care for our clients. As a member of our home care team, you will be valued, respected, and heard.
BAYADA offers Home Health Aides (HHAs) / Certified Nursing Assistants (CNAs):
<ul>
<li>Competitive Pay Rates $22 - $24/hr </li>
<li>Referral Bonus for sending a friend</li>
<li>Consistent work</li>
<li>Great 1:1 client matches</li>
<li>Weekly pay</li>
<li>24/7 clinical support</li>
<li>Benefits &amp; 401(k)</li>
<li>Stable employer since 1975</li>
<li>Flexible scheduling</li>
<li>Company discounts on goods and services</li>
</ul>
Qualifications for Home Health Aides (HHAs) / Certified Nursing Assistants (CNAs): 
<ul>
<li>Home Health Aide Certificate OR Certified Nursing Assistant License </li>
<li>Reliable transportation as shifts include running errands/running to the grocery store, etc</li>
</ul>
Job Responsibilities for Home Health Aides (HHAs) / Certified Nursing Assistants (CNAs):
<ul>
<li>Activities of daily living </li>
<li>Range of motion / exercises </li>
<li>Transfers / use of mechanical lifting devices </li>
<li>Vital sign checks: temperature, pulse, respiration </li>
<li>Home Management Tasks: laundry, meal preparation, bed making etc. </li>
<li>Assisting with ambulation </li>
<li>Medication assistance </li>
</ul>
We have current per diem job openings for Home Health Aides (HHAs) / Certified Nursing Assistants (CNAs) in the following locations (and surrounding towns):
<ul>
<li>Beverly</li>
<li>Salem</li>
<li>Danvers</li>
<li>Peabody</li>
<li>Ipswich</li>
<li>Hamilton</li>
<li>Essex</li>
<li>Manchester-by-the-Sea</li>
<li>Gloucester</li>
<li>and more North Shore areas!</li>
</ul>
BAYADA recognizes and rewards our Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs) who set and maintain the highest standards of excellence. Join our caring team today!
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Caregiver for 1:1

<h3>Job Description</h3>
Job DescriptionGet fit, help others, and have fun! We have your ultimate dream job when you join the Orangetheory Fitness team. Who were looking for: We need Sales Managers who can unlock the power of the Orangetheory workout for others! This means bringing new people into the studio, talking with them about their goals and helping them along their fitness journey. As a Sales Manager, you are energetic, goaloriented and persistent. Whatever issue may arise, you remain confident, reliable and solution-oriented. Why Join Us? 
<ul>
<li>Compensation: $20.00 per hour plus commissions on sales plus quarterly bonus </li>
<li>Career Growth: Internal promotions are part of our culture! Blaze a trail into management roles like Multi-Unit Sales and Operations Managers and beyond! We're not just a brand; we're a launchpad for your career trajectory. </li>
<li>Benefits: We offer medical, dental, and vision insurance. Secure your future with access to our 401(k) plan and earn $250 for every successful employee referral. </li>
<li>Work/Life Balance: Put your mental well-being first with free counseling services. Find harmony between work and life as you enjoy exclusive employee discounts on Orangetheory classes, Relive Health services, and a plethora of entertainment and travel perks. </li>
<li>Community: Join a tribe of like-minded individuals dedicated to making a difference. Forge lifelong connections with teammates and members, spreading positivity both in and out of the studio through community events and charitable initiatives. </li>
</ul>
Role Responsibilities/Duties 
<ul>
<li>High focus on lead outreach, conversion and generation </li>
<li>Greet everyone who enters the studio with enthusiasm, energy, and knowledge </li>
<li>Give studio tours Sell memberships to help the studio thrive and meet monthly goals </li>
<li>Follow up with prospective members </li>
<li>Handle member concerns in a professional and objective manner with the goal of resolution </li>
<li>Participate in marketing and outreach events and initiatives </li>
<li>Work with manager to hit monthly KPIs </li>
<li>Cross-train with Operations Manager to help with facility issues (e.g. maintenance and cleanliness of studio) </li>
</ul>
Personal Attributes: 
<ul>
<li>Strong sales and communication skills </li>
<li>Attention to detail and ability to establish effective working relationships with both prospective and existing members </li>
<li>Multi-tasker with minimal supervision </li>
<li>Proven flexibility and willingness to handle various tasks independently and to meet deadlines Provide excellent customer service </li>
<li>Passion for sales and fitness Qualifications: </li>
<li>High School diploma or equivalent required. </li>
<li>1-2 years of sales experience, preferably in the fitness realm. </li>
</ul>
Our Mission: To unlock your full potential through inspiring, motivating, and extraordinary moments. Vision: To become the ultimate wellness powerhouse, fueling everyday life with boundless energy and vitality. Values: Happy. Hungry. Humble. Healthy. Human. About Empire: Established in 2013, Empire Portfolio Group is not just a company; it's a revolution. Headquartered in the vibrant heart of New York City, we own, operate, and support over 140 Orangetheory Fitness studios across multiple states. But we're not stopping there our sights are set on even greater heights with the introduction of Relive Health centers nationwide. Join the Movement: Empire Portfolio Group is an equal opportunity employer, championing diversity and inclusion in every aspect of our operations. We believe in fostering an environment free from discrimination and harassment, where every individual has the opportunity to thrive. If you're ready to unleash your potential and make a difference, come soar with us Ready to embark on this thrilling journey? Apply now and let's shape a brighter, healthier future together!

Sales Manager

<h3>Job Description</h3>
Job Description
Concord area HHA or CNA - Home Care, hourly &amp; live-in
Concord, MA area! In-home private caregivers.
Various opportunities available - hourly, overnight, and live-in shifts available (live-in $250.00 per day)
$20 - $22 per hour, mileage reimbursement - potential add-on bonus based on hours worked
Position Requires:
<ul>
<li>Home Health Aide Certification or CNA training</li>
<li>Flexibility and willingness to travel - position requires travel from home to home when needed</li>
<li>Your own means of transportation</li>
<li>Valid driver’s license</li>
</ul>
Responsibilities:
<ul>
<li>Assist client with household management in a kind and compassionate manner</li>
<li>Light housekeeping tasks, routine kitchen and bathroom cleaning</li>
<li>Laundry and change bed linens</li>
<li>Assist with activities of daily living which may include bathing, toileting, feeding, skin care, hair care, exercise, and food preparation</li>
<li>Consult regularly with the coordinators about changes in the client's condition or environment</li>
<li>Maintain confidentiality of clients</li>
</ul>
About VNA Care:
VNA Care is one of the Commonwealth's largest home health and hospice providers, serving more than 200 communities in Eastern and Central Massachusetts. Our nonprofit includes VNA Care Network, VNA of Boston, VNA Hospice &amp; Palliative Care, and At Home Private Care. Working together, we provide a full range of home health, palliative, hospice, private care, and community services to patients with a wide range of health care needs. VNA Care focuses on promoting the health and wellbeing of patients and families by providing high-quality, cost-effective health care to vulnerable individuals in their homes, assisted living facilities, and other settings.

Concord area HHA or CNA - Home Care, hourly & live-in

<h3>Job Description</h3>
Job DescriptionDescription:
Toole Design Group in Boston, MA is looking to hire an experienced and talented full-time Principal Civil Engineer. Do you have a strong background in civil engineering with final roadway design experience? Do you desire to be a part of a collaborative design process for safe streets and sustainable multimodal transportation projects? Would you like to work for a firm that is committed to the well-being of its employees? If so, please consider joining our Boston team. 
 
This engineering position with a focus on final design construction plan development and corridor modeling earns a competitive salary with a possible annual bonus, and great benefits, including medical, dental, vision, life insurance, disability, retirement, a health savings account (HSA), and a flexible spending account (FSA). All staff receive 8 holidays and earn at least 16 days of PTO over the course of the year. We practice what we preach and ensure that our employees also have access to transportation by providing them with financial incentives to bike, walk, or use transit for a better quality of life. 
 
A Day in the Life of a Principal Engineer
As a Principal Engineer, you will lead and mentor an interdisciplinary team to deliver multimodal transportation infrastructure in a wide range of contexts from roadway reconstructions and streetscapes in highly urban settings to signature trail projects in suburban and rural areas that highlight and enhance the natural environment. You use programs like AutoCAD in order to fulfill production work on your projects as needed and/or supervise others doing that production work. You will manage projects and guide your team through design development, design review, bid package development, permitting, and answering questions during construction. You will work with your team to ensure that our projects are consistently of the highest quality.
 
You’ll be at the table with clients and colleagues from a variety of disciplines, delivering projects to construction. You will play a key role in implementing the firm’s quality initiatives and in supporting business development and project pursuits. In an industry that is constantly changing, you’ll be at the forefront of delivering creative solutions to challenging projects.
 
We are targeting a salary range of $175,000-$200,000 for this position. 
 
Work Schedule for a Principal Engineer
This full-time position typically works a hybrid schedule of 40 hours a week, with at least two to three days a week in the office. We also provide employees with the flexibility and necessary equipment to work from home up to two days per week. Our Boston office is conveniently located in Boston’s Downtown Crossing, directly adjacent to the iconic Boston Common, within a short walk to all of the major rapid transit lines and close to both North Station and South Station commuter rail lines. Applicants should be willing to travel within New England to support public engagement activities. The office is easily accessed on foot, by bicycle, and via transit (Downtown Crossing, Park Station, South Station, SL4, SL5, and several buses including routes 43,7, 11). 
 
About Toole Design
Toole Design is the leading engineering, planning, and landscape architecture firm specializing in multimodal transportation in North America. Since our start in 2003 as a single office in Maryland, we have expanded throughout the United States. Our talented team of planners, landscape architects, urban designers, and engineers are committed to delivering quality work that meets the needs of all people, regardless of age, ability, race or gender. As an Engineering News-Record top 500 design firm, we have also been named a "best firm to work for" and have one of the lowest staff turnover rates in the industry.
 
Every project our employees deliver directly and positively affects our communities. We are industry-leading experts, and we work hard to encourage a collaborative and team-oriented environment. 
 
Ready to Join our Boston Team? We understand your time is valuable, so we have a quick and easy application process. If you feel that you would be right for this Principal Engineer position, please fill out our application by clicking on the link on this page. 
 
At Toole Design, we have a collaborative culture where people of all backgrounds come together to share ideas and build better, more inclusive communities. We encourage everyone, including those from underrepresented communities - women, people of color, LGBTQIA+, immigrants, first-generation college students/graduates, those with disabilities and people at all the intersections in between - to apply. Even if you don't think your current skill set checks every box below, but this role seems to align with your strengths, we want to hear from you.
 
We're proud that about half of our managers are women and are committed to achieving diversity in our leadership to better represent the communities where we work, as well. Toole Design is a woman-owned business and an equal opportunity employer (EO/AA/VEV/Disabled employer).
 
Individuals may request accommodations or assistance with the application process by contacting 301-927-1900, press 5 for Human Resources or emailing <a href="mailto:HR@tooledesign.com" target="_blank">HR@tooledesign.com</a>.
 
For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.
Requirements:
Qualifications of a Principal Civil Engineer:
<ul>
<li>A Professional Engineering license in MA (other Northeast states a plus)</li>
<li>A bachelor’s or master’s degree in civil engineering, or relevant field</li>
<li>At least 15 years of relevant engineering experience </li>
</ul>
It would be a plus if you had some of the following: 
<ul>
<li>At least 5 years serving in a project manager or design lead role, preferably for MA or other northeast-based clients, with a proven track record of delivering multiple large/complex projects on time and on budget</li>
<li>A broad knowledge base in civil engineering, with specific experience in roadway design, drainage design, geometric design, 3D modeling and design of accessible public spaces</li>
<li>Proficiency in Computer Automated Design (AutoCAD or MicroStation) and design software (Civil 3D, GEOPAK or InRoads) </li>
<li>Experience analyzing and designing stormwater infrastructure, including the use of stormwater design software such as HydroCAD or HydroFlow </li>
<li>Experience developing construction documents and providing construction management services</li>
<li>Experience in preparing transportation and local agency permit documents</li>
<li>General experience leading multidisciplinary teams, coordinating utility and right-of-way impacts, street lighting, traffic signal, and landscape/hardscape layout</li>
<li>Interest in multimodal and active transportation design </li>
</ul>
You’ll be great here if:
<ul>
<li>You have experience in Civil – Roadway – Highway design and are interested in moving into Complete Streets Design </li>
<li>You are passionate about sustainability and the opportunity to work on challenging multimodal projects that make communities more livable</li>
<li>You have strong leadership skills and enjoy mentoring junior staff</li>
</ul>

Principal Civil Engineer

<h3>Job Description</h3>
Job Description
We have a need for a dispatch assistant for our tow facility. We are looking to fill an immediate need for a full-time position (that includes some holidays and weekends).
Responsibilities will include but aren't limited to: • Dispatching and routing of tow service calls with custom towing software program; following-up on scheduled tow service calls • Releasing vehicles to customers, salvage companies, body shops • Assisting customers and insurance representatives
• Accounts Receivable
• Other administrative and shop tasks The ideal candidate will possess the following skills: • Tow industry and regulation compliance knowledge • DOT regulation compliance knowledge • Excellent customer service skills, the ability to function well under pressure and ability to deal with difficult situations while maintaining a professional demeanor
• Solid working knowledge of MS Office • Multitasking skills • Living locally is a plus Job Requirements: • This position is a full-time position; some holidays and weekends • Must have excellent phone and customer service skills • Must have a strong attention to detail and ability to do multiple tasks at one time
• Must have ability to defuse high tempered individuals and situations &nbsp;&nbsp;
• Lifting items over 25lbs • Pay structure will be commensurate with experience Send resume and cover letter including telling us why you are the right person for this position. Serious candidates only.

Dispatch Assistant for Towing Company

<h3>Job Description</h3>
Job DescriptionPer Diem Caregiver – FirstLight Home CareAbout Us
At FirstLight Home Care, we care for people with the same compassion and respect we would give our own families. Our mission is to provide exceptional, dependable, and heartfelt home care that enables seniors and adults to maintain independence, dignity, and comfort where they feel safest—at home. We are growing and looking for dedicated&nbsp;Per Diem Caregivers&nbsp;to join our supportive, professional team.
Position Summary
As a&nbsp;Per Diem Caregiver, you will provide non-medical, in-home support and companionship to elderly clients. This role offers excellent flexibility and is perfect for caregivers who are passionate about helping others while balancing their own schedules.
What You’ll Do
<ul>
<li>
Assist with personal care tasks: bathing, grooming, dressing, and mobility
</li>
<li>
Offer companionship, conversation, and emotional support
</li>
<li>
Prepare meals and assist with feeding as needed
</li>
<li>
Perform light housekeeping, laundry, and general household organization
</li>
<li>
Provide medication reminders following the care plan
</li>
<li>
Accompany clients to appointments or errands (as needed)
</li>
<li>
Observe and promptly report any changes in condition to the Care Coordinator
</li>
<li>
Document care provided clearly and accurately
</li>
</ul>
What We’re Looking For
<ul>
<li>
At least&nbsp;6 months of caregiving experience&nbsp;(professional or family care accepted)
</li>
<li>
A compassionate, dependable, and patient personality
</li>
<li>
Strong communication and interpersonal skills
</li>
<li>
Ability to follow individualized care plans
</li>
<li>
Valid driver’s license and reliable transportation
</li>
<li>
CPR/First Aid certification preferred
</li>
<li>
CNA/HHA certification a plus, but not required
</li>
</ul>
Compensation &amp; Schedule
<ul>
<li>
Pay Rate:&nbsp;$20.00 per hour
</li>
<li>
Schedule:&nbsp;Per diem with flexible shifts—days, evenings, weekends, and overnights
</li>
<li>
Opportunities for additional hours based on client needs and your availability
</li>
</ul>
Why You’ll Love Working With Us
<ul>
<li>
Flexible scheduling designed around your lifestyle
</li>
<li>
Warm, supportive team environment
</li>
<li>
Paid orientation and continuous training opportunities
</li>
<li>
Truly meaningful work that makes a positive impact in someone’s life every day
</li>
</ul>
Extra Perks!!
<ul>
<li>24/7 Phone Support</li>
<li>Referral Bonus Program</li>
<li>Yearly Holiday/Birthday Gift</li>
<li>Treat On Us Quarterly</li>
<li>Quarterly Raffle drawing for Active Employees</li>
<li>Holiday Pay</li>
</ul>
Don't wait any longer! Apply today to hear about the great opportunities FirstLight Home Care has to offer.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Caregiver - Per Diem Shifts Available - Competitive Pay

<h3>Job Description</h3>
Job Description
We have an immediate opening for an experienced HVAC Technician. Our ideal candidate has at least 3 years of professional HVAC repair experience and can work independently. WHY WORK FOR US YOU ASK! As an employee-owned organization, we strive to find the right people to build our teams of amazing individuals. We have a great culture and there is always room for growth! We offer competitive pay, 100% paid medical for employees, dental, and vision insurance that start on your date of hire!
HVAC Technician
<ul>
<li>Knowledge of chillers, boilers, air handlers, and HVAC systems</li>
<li>Maintains a safe and healthy work environment by following standards and procedures; complying with legal regulations.</li>
<li>Performs repairs, overhauls, and start-up of commercial HVAC systems</li>
<li>Performs preventative maintenance, site surveys, replacement, and modifications</li>
<li>Control wiring and high voltage</li>
<li>Interprets blueprints</li>
<li>Work-order documentation</li>
<li>New equipment start-up and commissioning</li>
<li>Troubleshoot issues as they arise</li>
</ul>
Experience
<ul>
<li>3+ years of experience is a MUST</li>
<li>OSHA 10 Minimum; OSHA 30 a plus</li>
<li>NH Gas Fitter License (Service Level)</li>
<li>EPA Certified</li>
</ul>
Work Remotely
<ul>
<li>No</li>
</ul>
Check out this video on why we love it so much here!
<a href="https://www.youtube.com/watch?v=mfSYR0b7wtw&amp;t=88s" target="_blank">https://www.youtube.com/watch?v=mfSYR0b7wtw&amp;t=88s</a>
Company DescriptionPalmer and Sicard, headquartered in Exeter, NH, is one of the largest and most successful full-service mechanical contracting firms in New England. A proud Employee Owned business. Exceptional attention to detail, quality workmanship, and dependable customer service are the values on which the company was founded and remain at the forefront of every project we undertake. 
<h3>Company Description</h3>
Palmer and Sicard, headquartered in Exeter, NH, is one of the largest and most successful full-service mechanical contracting firms in New England. A proud Employee Owned business. Exceptional attention to detail, quality workmanship, and dependable customer service are the values on which the company was founded and remain at the forefront of every project we undertake.

Commercial Hvac Service Technician

<h3>Job Description</h3>
Job DescriptionAbout Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.
We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Executive Context
The VP of Customer Experience is a core member of the Go-To-Market Executive Leadership Team, reporting directly to the CRO and operating as a peer leader alongside Sales, Expansion, Product Marketing, RevOps, and Product leadership.
This is not a traditional CX or CS role. It is a senior GTM leadership role responsible for how customers experience, adopt, scale, and realize value from an AI-native platform.
Role Mandate
The VP of Customer Experience is the executive owner of post-sale trust, value realization, and revenue durability, powered by agents, AI, and automation-first thinking.
This leader ensures that:
<ul>
<li>What we sell is delivered with excellence</li>
<li>What customers buy turns into measurable outcomes</li>
<li>AI is the operating model, not a feature</li>
<li>Customer experience becomes a durable competitive advantage </li>
</ul>
This role exists to make Smartcat:
<ul>
<li>Faster to value</li>
<li>Easier to adopt</li>
<li>Stickier at enterprise scale</li>
<li>Credible as a strategic AI partner</li>
</ul>
GTM Co-Leadership Mandate (Required)
The VP of CX is expected to co-build a world-class Go-To-Market organization reporting to the CRO and working closely with their fellow GTM executive peers.
This role goes beyond functional ownership of CX. It is a shared leadership role in designing, evolving, and operating the end-to-end GTM system — from how we sell, to how customers adopt, to how value compounds over time.
This leader:
<ul>
<li>Acts as a true GTM peer, not a downstream service owner</li>
<li>Co-owns GTM strategy, operating cadence, and outcomes</li>
<li>Brings customer reality and execution truth into executive decisions</li>
<li>Helps architect AI-first GTM workflows, clean role charters, and strong interfaces</li>
<li>Takes shared ownership for GTM wins and failures </li>
</ul>
The goal is not functional excellence in isolation — it is to build one of the best AI-native GTM organizations in the market, together.
Organizational Ownership
The VP of CX owns and scales the post-sale GTM system, including:
1. Defend Account Management
<ul>
<li>Renewals and churn prevention</li>
<li>Value reinforcement</li>
<li>Risk identification and mitigation</li>
</ul>
2. Forward Deployed Engineering (FDE)
<ul>
<li>AI workflow and agent delivery</li>
<li>Enterprise and MAS implementations</li>
<li>Technical value realization</li>
</ul>
3. Marketplace / Usage Motion (Strategic Scope)
<ul>
<li>Usage-based adoption and value realization</li>
<li>Expansion signal generation</li>
<li>Cost-to-value optimization</li>
</ul>
AI-First Responsibilities (Non-Negotiable)1. AI-Native Customer Experience Ownership
<ul>
<li>Own the end-to-end customer journey: onboarding → adoption → value → renewal → expansion readiness</li>
<li>Map customer journeys continuously, identifying friction points and moments of leverage</li>
<li>Use AI agents to:</li>
<ul>
<li>Accelerate onboarding</li>
<li>Detect adoption risk</li>
<li>Surface value signals</li>
<li>Reduce manual CX effort</li>
</ul>
</ul>
CX teams should use AI daily, not theoretically.
2. Agents &amp; Workflows as the Delivery Engine
<ul>
<li>Treat agents and multi-agent systems as the primary delivery mechanism </li>
<li>Replace manual processes with intelligent workflows wherever possible</li>
<li>Ensure value scales through automation, not headcount</li>
<li>Partner with Product to evolve agent capabilities based on real-world usage</li>
</ul>
This leader speaks fluently about:
<ul>
<li>Agent capabilities and orchestration</li>
<li>Human-in-the-loop design</li>
<li>AI quality, evaluation, and iteration</li>
</ul>
3. Enterprise-Grade AI Adoption &amp; Trust
<ul>
<li>Comfortable operating with enterprise buyers and complex organizations</li>
<li>Ensures AI adoption is transparent, trusted, and responsible</li>
<li>Helps customers understand AI value, limits, and safeguards</li>
<li>Enables confident scaling of AI across teams and geographies</li>
</ul>
4. PLG Awareness (Even in Enterprise)
<ul>
<li>Understands product-led signals and in-product engagement</li>
<li>Uses usage and behavior data as leading indicators of value and expansion</li>
<li>Knows how to blend PLG insights with sales-led and CX-led motions</li>
</ul>
Revenue Defense &amp; Predictability
The VP of CX is accountable for:
<ul>
<li>Gross Revenue Retention (GRR) </li>
<li>Renewal predictability</li>
<li>Early surfacing of churn risk</li>
</ul>
Expectations:
<ul>
<li>No surprise renewals</li>
<li>No unmanaged risk</li>
<li>No late-stage scrambling</li>
</ul>
FDE as a Strategic Asset
<ul>
<li>FDEs are workflow architects and AI multipliers — not firefighters</li>
<li>FDE time is protected, scoped, and aligned to GTM motions</li>
<li>Insights from FDEs feed Product, Enablement, and Expansion strategy</li>
</ul>
Peer Accountability &amp; Cross-Functional Leadership
The VP of CX is comfortable holding executive peers accountable — including leaders in Sales, Product, Engineering, Marketing, and Support — in service of customer outcomes and company goals.
This leader:
<ul>
<li>Engages peers directly and respectfully</li>
<li>Surfaces customer truth even when uncomfortable</li>
<li>Uses data and outcomes, not opinion</li>
<li>Welcomes accountability in return</li>
<li>Participates in healthy conflict, then commits fully</li>
</ul>
Accountability is mutual, trust-based, and outcome-driven.
Leadership Philosophy &amp; Team Health (Required Alignment)
This role must be fully aligned with:
<ul>
<li>Patrick Lencioni's Five Dysfunctions of a Team </li>
<li>Stephen Covey's principles of trust, accountability, and influence</li>
</ul>
This leader:
<ul>
<li>Builds trust first</li>
<li>Encourages healthy debate</li>
<li>Creates clarity and commitment</li>
<li>Holds peers and teams accountable</li>
<li>Focuses relentlessly on results</li>
</ul>
They build leaders of leaders, not hero ICs.
Collaboration, Energy &amp; Joy
The VP of CX is:
<ul>
<li>Highly collaborative</li>
<li>Easy to work with</li>
<li>High-energy, optimistic, and grounded</li>
</ul>
They:
<ul>
<li>Bring momentum, not friction</li>
<li>Make hard conversations constructive</li>
<li>Celebrate wins and progress</li>
<li>Model calm and clarity under pressure</li>
</ul>
This leader truly loves the gig — the pace, the ambiguity, the responsibility, and the opportunity to build something meaningful.
Joy is not accidental. It is designed, protected, and reinforced.
What Success Looks Like (12–18 Months)
<ul>
<li>CX is proactive, intelligent, and trusted</li>
<li>AI meaningfully reduces friction across the customer journey</li>
<li>Renewals are predictable</li>
<li>Expansion improves because customers see clear value</li>
<li>FDEs are effective and respected</li>
<li>Customers describe Smartcat as a strategic AI partner, not a vendor </li>
</ul>
Ideal Profile
<ul>
<li>12–20+ years in enterprise SaaS CX, Solutions, or Revenue leadership</li>
<li>Deep exposure to AI-driven products or platforms</li>
<li>Experience leading leaders and complex post-sale orgs</li>
<li>Comfortable with enterprise buyers and technical conversations</li>
<li>Strong systems thinker with deep customer obsession</li>
<li>High integrity, high energy, low ego</li>
</ul>
Why This Role Matters
AI companies fail when:
<ul>
<li>Value is unclear</li>
<li>Adoption stalls</li>
<li>Trust erodes</li>
</ul>
This role ensures AI actually delivers — for customers and for revenue — while co-building a GTM organization that scales with integrity, clarity, and joy.
Why joining Smartcat might be your best move so far
<ul>
<li>Fully remote team We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.</li>
<li>Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you'll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.</li>
<li>Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.</li>
<li>Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. </li>
<li>Smartcat Culture: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.</li>
</ul>

Vice President of Customer Experience

<h3>Job Description</h3>
Job Description
Job Overview
Are you ready to take charge of your career and be part of a fast-growing national company? We’re looking for a motivated, self-starting sales and management professional to run one of our retail stores. This is a unique opportunity to get hands-on experience in sales, marketing, operations, and digital strategy—all while enjoying flexibility and work-life balance.
In this role, you’ll essentially be running your own small business. You’ll manage everything from start to finish - customer relations, sales, marketing, finances, and day-to-day operations. You’ll work directly with customers, implement marketing campaigns, and oversee the store’s performance. It’s a lot of responsibility, but it’s also a great way to gain real-world experience and build your career.
What You’ll Be Doing
<ul>
<li>Running all aspects of a retail store—sales, marketing, operations, and finances</li>
<li>Driving revenue through both in-person and digital marketing</li>
<li>Building strong relationships with customers and providing top-notch service</li>
<li>Managing inventory, scheduling, and daily operations</li>
<li>Tracking results and optimizing performance to grow the business</li>
</ul>
Why This Is a Great Opportunity
<ul>
<li>Flexible Schedule: Stores run by appointment or 4–5 days a week (about 30 hours total)</li>
<li>Real Business Experience: You’ll see what it takes to run a business from start to finish</li>
<li>Unlimited Earning Potential: First-year compensation ranges from $75,000–$150,000, with room to grow</li>
<li>Training and Support: We provide comprehensive training and ongoing support</li>
<li>Recognition and Rewards: Monthly, quarterly, and annual incentives and awards</li>
<li>Entrepreneurial Opportunity: This could be your chance to own your own store while benefiting from the support of a national brand that’s been on the Inc. 5000 list five years in a row</li>
</ul>
If you’re ambitious, love working with people, and are ready to take control of your career and earnings, this could be the perfect role for you.
Company DescriptionRetail ServiceSystems is headquartered in Dublin, Ohio. Good-old, American entrepreneurial spirit is the concept on which RSS is based. Our team has vast experience in multiple industries including wholesale beverage distribution, franchising, licensing, multi-location distribution system development, banking, accounting, technology, transportation, and more. RSS is a cutting edge business systems development and servicing company dedicated to providing todays entrepreneurs with business programs they control to maximize profitability and lifestyle choices. 
<h3>Company Description</h3>
Retail ServiceSystems is headquartered in Dublin, Ohio. Good-old, American entrepreneurial spirit is the concept on which RSS is based. Our team has vast experience in multiple industries including wholesale beverage distribution, franchising, licensing, multi-location distribution system development, banking, accounting, technology, transportation, and more.\r\nRSS is a cutting edge business systems development and servicing company dedicated to providing todays entrepreneurs with business programs they control to maximize profitability and lifestyle choices.

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