Restoration Operations Manager (Mitigation)

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

Title: Restoration Operations Manager (Mitigation)
Location: Manchester, NH Onsite with local travel | Fulltime | Oncall rotation

Compensation: Base $90,000$110,000 + 20% target bonus (potential to exceed) | Total potential: ~$108,000$130,000+
Perks: Company vehicle + fuel card | 100% companypaid health, dental & vision | 401(k) match + profit sharing | PTO + holidays

Join the #1 Restoration Brand!
SERVPRO of Manchester is hiring an experienced Restoration Operations Manager to lead our mitigation teams across water, fire and mold projects. Youll own daytoday field operations, coach Project Managers/Crew Chiefs/Technicians, and ensure toptier quality, documentation, and customer satisfaction.

Must have:

• 3+ years of leadership experience in property restoration/mitigation (water/fire/mold)
  
  
• IICRC WRT (required) ASD/AMRT/FSRT a plus
  
  
• Proficiency with Xactimate estimating and DryBook job documentation
  
  
• Valid drivers license & insurable driving record
  
  

What Youll Do

• Lead & develop field teams (PMs, Crew Chiefs, Technicians): hiring, onboarding, coaching, performance management.
  
  
• Own daily operations: job scoping, crew assignments, dispatch, logistics, and warehouse/equipment readiness.
  
  
• Run restoration projects (water mitigation, fire/smoke cleanup, mold remediation) to IICRC standards with strong safety and quality control.
  
  
• Ensure documentation accuracy (moisture mapping, psychrometrics, photos, estimates, COs) in DryBook and Xactimate; maintain adjuster/carrier communication.
  
  
• Manage schedules/capacity with PMs and Office for efficient daily job flow; maintain oncall rotation and storm response readiness.
  
  
• Drive continuous improvement: SOPs, training plans, certification paths, cost control, customer satisfaction.
  
  

What You Bring

• Demonstrated success leading restoration field operations with handson knowledge of structural drying, water extraction, containment, HEPA/negative air, demolition protocols, LGR/desiccant dehumidification, and air movers.
  
  
• Strong people leadership, organization, and problemsolving under time pressure.
  
  
• Clear written/verbal communication and comfort interfacing with customers, adjusters, and vendors.
  
  
• Techsavvy with Xactimate and DryBook (or similar restoration platforms).
  
  

Preferred

• ASD, AMRT, FSRT, OCT; prior SERVPRO or restorationfranchise experience.
  
  
• Experience with reconstruction coordination, commercial losses, and contents/packout.
  
  

Tools & Standards Youll Use

IICRC S500/S520, WRT/ASD; psychrometrics; moisture meters/thermohygrometers/thermal cameras; LGR & desiccant dehumidifiers; air movers; HEPA/negative air and containment; PPE/respirator; Xactimate; DryBook.

Schedule & Physical

Fulltime, oncall rotation with occasional nights/weekends for emergencies or storm events. Ability to lift 50+ lbs, climb ladders, work in attics/crawl spaces, and wear PPE/respirator.

Benefits

• Competitive base + performance bonus
  
  
• Company vehicle + fuel card
  
  
• 100% companypaid health, dental & vision insurance
  
  
• 401(k) match + profit sharing
  
  
• Paid time off & holidays
  
  
• Career growth with a national restoration brand; IICRC training/certification support
  
  

About SERVPRO of Manchester

SERVPRO is a national leader in water, fire, and mold restoration with 2,000+ locations. Our Manchester, NH team is locally owned and committed to fast response, expert mitigation, and exceptional customer care.

Equal Opportunity Employer. Employment contingent upon acceptable driving record and other standard preemployment checks.
How to Apply: Apply today with your resume; qualified candidates will be fasttracked.