Job Description
Job Title: Assistant Director of Home Care for Glenmeadow at Home
Reports to: Director of Glenmeadow At Home
FLSA Status: Non-Exempt 55K- 58K
Location: Longmeadow, MA Tuesday-Saturday 1:00pm-9:00pm (Full-time)
Summary
Glenmeadow is looking for a CNA to fill the Assistant Director of Home Care role. This team member will serve as a leader who provides direct support, scheduling coordination, and leadership for caregiving staff during the evening shift. This position ensures seamless delivery of in-home care services, timely coverage for callouts, and effective communication among caregivers, clients, and families. The Assistant Director of Home Care assists in the development and maintenance of individualized service plans, supports field staff, and upholds compliance with state regulations and Glenmeadow’s mission of empowering independence and embracing belonging.
Essential Duties & Responsibilities
- Coordinate and manage evening staff scheduling, including last-minute callout coverage and on-call support.
- Provide on-site, phone, and administrative support to caregiving staff during assigned shifts.
- Assess and evaluate client care needs, prepare and update service plans, and ensure compliance with safety and regulatory standards.
- Maintain and update call-out logs, scheduling changes, and payroll records in accordance with internal procedures.
- Support staff in satisfactorily addressing challenges during shifts, including client care concerns or emergencies.
- Serve as a liaison between caregivers, clients, families, and ancillary providers to ensure effective communication and continuity of care.
- Provide consultation and coaching to staff; deliver direct care when necessary to ensure uninterrupted service.
- Collaborate with nursing, therapy, and medical staff to support client needs and wellness goals.
- Promote independence and dignity by encouraging engagement in meaningful daily activities.
- Ensure timely and accurate completion of documentation, including incident reports, service updates, and care notes.
- Participate in monthly in-service training and support ongoing caregiver competencies.
- Contribute to a positive, team-oriented environment that fosters staff growth and professional development.
- Long-Term Care Insurance Processing
- All duties as assigned to support Glenmeadow at Home, customers, and community.
Knowledge, Skills, and Abilities
- Strong leadership, organizational, and scheduling skills.
- Effective communication and interpersonal abilities.
- Sound decision-making and problem-solving under pressure.
- Compassionate and professional approach to staff and clients.
- Proficiency with electronic health record and scheduling systems (e.g., Yardi, Matrixcare).
- Flexibility in managing competing priorities and unexpected events.
- Demonstrated ability to lead a caregiving team with professionalism and empathy.
Education and Experience
- CNA Certification required
- High school diploma or GED required; post-secondary education in health care, nursing, or any related field.
- Prior supervisory or scheduling experience is strongly preferred.
- Preferred 3 years of experience in a leadership role.
- Experience working with older adults in a healthcare or home care setting preferred.