Job Description
Job Description
We are a small but rapidly growing local sales firm with big goals and even bigger partnerships — including Verizon FiOS, one of the top names in the telecommunications industry. As we expand our regional footprint, we’re looking for a motivated Wireless Sales Associate to join our team immediately.
Position Overview:
The Wireless Sales Associate will be responsible for engaging directly with prospective customers in a residential setting. This is a sales-forward role focused on delivering personalized product presentations, answering questions, and enrolling customers into wireless and internet service plans on behalf of our client. For ambitious individuals looking to accelerate their career, we offer the opportunity for rapid advancement into a senior level role within our team.
What You'll Be Doing as a Wireless Sales Associate :
- Serve as a direct brand ambassador for Verizon by proactively engaging with prospective residential customers in targeted community environments.
- Conduct personalized consultations to understand individual customer needs and effectively present wireless solutions with clarity and empathy.
- Educate customers on Verizon’s product benefits, highlighting practical value and tailored solutions that align with their lifestyle and budget.
- Facilitate account-related activities, including new enrollments, activations, upgrades, and plan adjustments, ensuring accuracy and ease for the customer.
- Address customer inquiries with professionalism and urgency, delivering accurate information and resolving basic service questions through direct interaction.
- Maintain thorough and confidential documentation of all direct customer engagements and sales activity within designated CRM tools to support service excellence.
- Stay current on Verizon’s product portfolio, promotions, and service updates while consistently aiming to exceed sales targets and uncover cross-selling opportunities.
- Actively participate in ongoing training sessions and team meetings, applying learned strategies to enhance sales techniques and product expertise.
What We're Looking For in a Wireless Sales Associate
- High School Diploma or GED required; must be at least 18 years old and legally authorized to work in the U.S.
- Some college coursework or a degree in Business, Communications, Sales, or related disciplines is preferred but not mandatory.
- 0–2 years of experience in direct sales, retail, customer service, or any client-facing role with a focus on persuasive communication and rapport-building is a plus.
- Exceptional verbal communication skills and the ability to engage directly with diverse customers in a clear, compelling, and empathetic manner.
- Demonstrated empathy, active listening, and a problem-solving approach aimed at delivering personalized customer solutions.
- Calm, patient, and composed under pressure, capable of managing varied personalities and sensitive direct interactions.
- Detail-oriented, punctual, and adaptable, with a strong commitment to continuous learning and consistent service excellence.
Compensation for this role is commission-based, with opportunities for uncapped earnings.