The purpose of this position is to assist Circulation department in reaching goals for start pressure, volumes, retention, single copy, and customer service. The primary function of the Circulation Clerk is to handle administrative functions of the department including tracking and analysis.
Maintain reports for Circulation including tracking of start pressure, volumes, service and collection statistics, and retention for all properties in West Texas primarily the Plainview Herald and Midland Reporter Telegram. Report return information to the Accounting department on a timely basis for Plainview Herald and the MRT.
Process customer and DSM written and email correspondence, and respond to their phone inquiries. Work with the call center to resolve customer complaints as well as helping walk in customer’s in reference to their account.
Work with customers and delivery staff to resolve delivery questions and service issues for our West Texas properties.
Special projects and administrative support tasks assigned by Circulation Managers as needed.
Designated back-up for other Circulation & Finance support staff members as needed.
Able to react to change productively and handle other essential tasks as assigned.
In order to communicate with company personnel and customers English is vital.
College degree or equivalent years of experience in office management or related areas required.
Proficient computer skills including Microsoft Office package (Excel, Word, PowerPoint and Access), experience in data entry and typing speed minimum 35wpm required.
Customer Service Skills, computer skills, analytical skills. Must be goal oriented, energetic and have good time management and organizational skills. Must be able to react to change productively.
This position is instrumental in analyzing data, interacting with all department personnel and resolving customer problems.
About this company
The Midland Reporter-Telegram has a long and storied history of providing coverage for Permian Basin residents for the last 89 years.
A daily morning publication, the Midland Reporter-Telegram was first introduced on March 10, 1929, when the Midland Reporter and the Midland Daily Telegram merged together and formed the current newspaper which has been providing coverage and supporting the local community for Permian Basin residents and businesses ever since.
Since its beginning, the Midland Reporter-Telegram has been a strong supporter of the first amendment, striving hard in taking the responsibility to be the top trusted news source for providing information about the people, places and happenings in the Permian Basin on a daily basis.
With the ever-changing landscape for newspapers and other media entities in the 21st century, the Reporter-Telegram also has continued to adapt to the times.
Combining the readership in both print and online, the Reporter-Telegram reaches over 320,000 readers across the Permian Basin. Readers are able to get the news in various forms with the publication of the daily newspaper, the online E-Edition, as well as getting the latest in breaking news and more through the newspaper’s website, www.mrt.com.
Along with the newspaper and website, the Reporter-Telegram also has a robust online presence through platforms including Facebook, Twitter and Instagram that brings up-to-date postings and other information to over 67,500 combined followers.
The MRT, located at 201 E. Illinois Ave. in downtown Midland, was acquired by Hearst in 1979. The newspaper also has companion publications within the West Texas group that includes The Plainview Daily Herald, The Canyon News, and The Muleshoe Journal.
Hearst is one of the nation's largest diversified media, information and services companies with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; majority ownership of global ratings agency Fitch Group; Hearst Health, a group of medical information and services businesses; 30 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Albany Times Union, nearly 300 magazines around the world including Cosmopolitan, ELLE, Harper's BAZAAR and Car and Driver; digital services businesses such as iCrossing and KUBRA; and investments in emerging digital and video companies such as BuzzFeed, Vice, Complex Networks and AwesomenessTV.
For more information about the Midland Reporter-Telegram, visit the website at www.mrt.com,