As the Training and Operations Manager, you drive profitable sales growth by creating and executing all hiring plans and ensuring all Brand Associates are trained on all company programs, initiatives and standard operating procedures. You are the subject matter expert in FORTIS operating procedures, people processes and product knowledge. You are responsible for creating a culture of engagement and high performance in our Brand Associates through their ongoing training and development.
***Please note that before becoming an operations manager you must train in all departments at FORTIS***
Oversee the brand associates
Meet with clients and prospective customers
Train in Product knowledge
Handle customer complaints
Help with on boarding
Bachelors preferred but not required
Excellent communication skills
Ability to work under pressure
Fortis Enterprises Inc. is a dynamic marketing firm who's sole purpose is creating sustainable future growth for both clients and employees. With this unique approach towards business and leadership, we strive to foster an interdependent and collaborative culture.
We attract a variety of industry-leading clients ranging from clean energy firms to telecommunication companies. Our structured marketing strategy allows for us to create trackable and systematic growth. Our mindset is always focused on expansion.
Our engine room is a tight-knit, cohesive leadership group which fosters an organic community of personal and professional education. The growth that we have seen in the past four years comes from a leadership development process that allows one on one mentorship and collaboration. Our goal is to ensure that there is not only a focus on the here and now, but fostering relationships for a stronger tomorrow. This commitment to long-term, sustainable future growth is what makes us an industry leader in both culture and employee satisfaction.
Location/Region: Plainfield, NJ (US)