Child Care Resource and Referral Supervisor
This is a full-time, exempt level position
Salary Range: $55K – 65K, Commensurate with Experience
Benefits: Children’s Council is a family-friendly workplace offering full-time eligible employees 22 days paid vacation, 13 paid holidays, 401k with employer match, FSA, commuter benefits and health/dental/vision benefits upon successful completion of 30-day introductory period.
About Children’s Council: For over 40 years, Children's Council has been the central hub for San Francisco's child care community. Our mission is to connect families to child care that meets their needs and to work with parents, providers and community partners to make quality child care and early education a reality for all children in our city. Our team is committed to empowering parents with the information they need to make good decisions regarding child care. We also train and equip early educators with the expert resources they need to be better at what they do and simultaneously improve the quality of child care available in our city. We believe all children must have high quality care and early education because their long-term success depends on it. If you want to be a child care champion in our community, we want you on our team.
Child Care Resource and Referral is Referral is the entry point for many families into Children’s Council’s services. This position oversees the day-to-day operation of the CCR&R program. S/he directly supervises a team of CCR&R staff, collaborates across the Parent Services Department, builds new relationships with community stakeholders and employers, and maintains a relationship with the Human Services Agency.
Day-to-Day Oversight for CCR&R Program
· Manages, maintains and refines an integrated system of resource and referral services, prioritizing excellent customer service and data integrity at onsite and offsite locations.
· Schedules staff for onsite and offsite referral services, outreach events and workshops.
· Builds and maintains relationships with community-based organizations, social services agencies and employers to share information and promote Children’s Council’s services.
· Identifies and represents the organization at strategic opportunities to participate in community and outreach events.
· Provides back-up support to CCR&R Specialists.
Staff Supervision, Professional Development and Performance Management
· Supervises CCR&R Specialists and oversees hiring, training, establishing expectations, setting goals and performing evaluations.
o Provides staff with resources and support to remove obstacles, and monitors workload.
o Provides timely performance feedback, ongoing coaching, and counseling to staff through informal communication.
Knowledge Management and Learning
· Identifies ongoing staff training needs, delivers training and maintains all training materials.
· Serves as the CCR&R procedure and database expert.
o Trains all new CCR&R staff on referral procedures, database functions, and services.
o Assists staff with troubleshooting and resolving higher-level user issues.
o Suggests database improvements to ensure effective data tracking and improve referrals.
· Track family outcomes and extracts data from multiple databases, compiles data reports for local and state contracts, and reflects on ways to improve services.
· Shares knowledge across the organization to deepen understanding of our services.
Additional duties as assigned.
· People describe you as an excellent communicator and people person.
· You have experience with nonprofits and have a passion for helping families from diverse backgrounds.
· You have the professional maturity to balance the needs of individual staff with the needs of the broader Parent Services Department.
· You love analyzing data, and have a natural ability to use data in order to tell a story
· Your coworkers are amazed by your time management, planning, presentation and communication skills.
· Bachelor’s degree in child development, social work, counseling, mental health or related field (may be substituted by Associate’s degree and two years relevant work experience).
· One year’s supervisory experience, preferably in a non-profit child care or social service agency.
· Deep understanding of the processes and skills necessary for information & referral, parent support, counseling, crisis intervention, or eligibility-based programs.
· Demonstrated analytical skills and problem-solving mindset to meet the needs of clients and partners.
· Ability to apply understanding of child development milestones to the work with families.
· Experience collaborating, building and maintaining inter-departmental and community-based relationships.
· Demonstrated ability to work independently and oversee projects.
· Prior experience presenting information to groups and/or facilitating meetings.
· Strong computer skills, knowledge of database applications and proficiency in MS Office to extract and synthesize data.
· Excellent written and oral communication skills.
· Ability to work some weekends/evenings.
· Experience with change management preferred.
· Experience marketing services to a variety of audiences preferred.
· Must be able to remain stationary for extended periods of time.
· Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed.
· Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.
How to apply:
Please submit your cover letter and resume in Word or PDF format with “Child Care Resource and Referral Supervisor” in the subject line to: email@example.com
Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We encourage candidates from a wide range of backgrounds to apply. Individuals seeking employment at Children’s Council are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.