RESOURCE ADVOCATE - 2 Positions Community Action Pioneer Valley seeks 2 energetic, highly organized individuals with excellent customer service skills to work with low-income individuals & families to answer our Information & Referral line, conduct over the phone comprehensive benefits screening, advocacy, and scheduling of appointments.
Due to the Coronavirus, currently no in-person appointments.
When again possible, in this position you will meet with people at various locations throughout our service area to do in-depth assessments of need using a strength based model, help with access to SNAP, health insurance, financial assistance, housing and more, educate households about their budgets, develop plans of action to improve household stability and make connections to resources.
Applications and assessments are currently being done over the phone with some remote work.
The ideal candidates will have a High School or HS Equivalency and five years' experience in Human Service or related field or applicable work experience working with individuals and families that have low incomes; excellent computer skills; demonstrated ability to work both independently and as part of a team; and, reliable access to transportation to travel throughout Hampshire and Franklin county.
Bi-lingual (English-Spanish) preferred.
37.50hr/wk. Salary range $17.13 - $18.17.
Bilingual differential available. Excellent benefit package.
Screenings begin immediately and continue until positions are filled.
Community Action Pioneer Valley seeks to develop a diverse workforce and create an inclusive work environment.
People from diverse racial and ethnic backgrounds, sexual orientations and gender expressions, and lived experiences are encouraged to apply for all positions we post.
Please send cover letter and resume with Resource Advocate in the email subject line to: email@example.com Applications not considered without a cover letter.
Location/Region: Greenfield, MA (01301)